Current jobs related to Customer Success Manager - Sydney - Matrix Education

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Client Relationship Manager to join our Customer Success team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional customer...

  • Customer Success Manager

    6 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Sydney. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service to our advertiser and agency partners.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...

  • Customer Success Manager

    3 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...

  • Customer Success Manager

    19 hours ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our Customer Success team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing proactive consultative client service, and driving revenue growth.Key ResponsibilitiesClient...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...

  • Customer Success Manager Advertising

    20 hours ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Remote Customer Success Manager Advertising Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Advertising to join our team in Australia.Key Responsibilities:Manage multiple projects with minimal supervision.Strong attention to detail and organizational skills.Technically savvy in digital marketing...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...

  • Customer Success Manager Advertising

    3 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Remote Customer Success Manager AdvertisingThis is a remote, work-from-home opportunity to join our client's team in Australia.We are seeking a highly skilled and experienced Customer Success Manager Advertising to lead our advertising efforts and drive business growth.Key Responsibilities:Manage multiple advertising campaigns with minimal...

  • Customer Success Manager Branding Specialist

    3 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success Manager Branding Job DescriptionWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key Responsibilities:Develop and...

  • Customer Success Manager Branding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a Customer Success Manager...

  • Customer Success Manager Branding Specialist

    19 hours ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success Manager Branding Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Branding to join our team in Australia.Key Responsibilities:Manage multiple projects with strong attention to detail and organizational skills.Develop and maintain strong relationships with clients through excellent...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager - Advertising to join our team in Australia. As a key member of our...

  • Customer Success Manager Branding Specialist

    6 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Branding to join our team in a remote capacity. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key ResponsibilitiesDevelop and implement comprehensive branding...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager - Advertising to join our team in Australia. As a key member of our...

  • Commercial Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Commercial Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for driving the success of our strategic commercial customers.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Advertising Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective advertising strategies.Key...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Advertising Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic advertising initiatives.Key ResponsibilitiesDevelop and Execute...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a customer and product-led SAAS company, dedicated to helping working teams improve every day. Our technology platform and products empower front-line workers to voice their concerns, while providing leaders with the visibility to make informed decisions about safety, quality, and continuous...

  • Customer Success Manager Branding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Branding to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key ResponsibilitiesDevelop and Implement...

Customer Success Manager

4 months ago

Sydney, Australia Matrix Education Full time

Matrix Education is now hiring a Customer Success Manager to join us at our Sydney CBD head office.

Matrix Education is Australia’s fastest growing educator. We have a new opportunity for a Customer Success Manager to join our expanding Growth Team.

Reporting to the Head of Growth and working closely with the Marketing and Service teams, you will play a pivotal role in shaping the educational journey of online learners on our online product, Matrix on Demand (MoD).

This is an opportunity for an experienced customer account manager to step up towards taking ownership of the customer success journey of an online educational product and play an active role in enhancing user adoption and driving customer satisfaction.

What you’ll do…

  • Taking ownership of the end-to-end customer journey for MoD users, from initial onboarding to ongoing support and engagement,
  • Developing and documenting standardised processes and systems for customer onboarding, support, and success, ensuring consistency and scalability as the MoD user base grows,
  • Developing strategies to increase user adoption by understanding customer needs, providing personalised guidance, and promoting the value proposition of the product,
  • Proactively engaging with MoD users to gather feedback, address concerns, and resolve issues promptly, striving to exceed customer expectations and enhance overall satisfaction,
  • Analysing user behaviour through data, identification of trends, and uncovering insights that inform decision-making and drive targeted customer success initiatives,
  • Implementing retention strategies aimed at reducing churn rates among MoD customers, such as targeted outreach campaigns, proactive account management, and personalised retention offers,
  • Collaborating with sales and marketing teams to identify upsell opportunities within the MoD user base, leveraging a deep understanding of customer needs and usage patterns.

What you’ll need…

  • 3+ years of customer service experience, with at least one years’ experience in account management or customer success,
  • Problem solving mindset with the ability to break down challenges into actionable parts,
  • Excellent interpersonal skills, empathy and patience,
  • Desire to deeply understand problems before jumping into solution mode,
  • Detail-oriented and strives for a high degree of precision,
  • Self-starter with ability to thrive under pressure in a fast paced environment,
  • A mindset of continual improvement and development,
  • Experience in the education industry is desirable, but not necessary.

A few of our perks…

  • Head office located in the heart of the Sydney CBD,
  • Work with a motivated and talented team,
  • Modern, open-office environment,
  • Competitive remuneration rates,
  • Team outings and social events.