Duty Manager

4 days ago

Sydney, Australia Marriott Full time

Job Number 24107545
Job Category Rooms & Guest Services Operations
Location Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a duty manager today  

Are you up for this?

Manage day-to-day operations and ensure the quality and standards of the hotel are met 

Assist our fun hunters arriving and departing the hotel through the check in and departure process

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Supervise crew staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail  

Be a thoughtful and energetic leader by providing motivation and support to the team  

Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach

Be an expert on the hotel and the surrounding area, know it inside and out to enhance the  experiences for our guests

Build and strengthen relationships with existing fun hunters to provide guests with stays that are very much out of the ordinary, enabling future booking 

Set the vibe by planning and executing team building activities so our crew feel’s part of Moxy's open and playful work environment 

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. 

About you:

Experience with OPERA property management system or similar 

Relevant experience in a similar managerial role 

Working rights in Australia 

Enthusiastic to escalate your career 

Self-motivated, driven and energized in a fast-paced environment 

Armed with smart solutions and a can-do attitude 

Our Perks: 

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

Moxy Hotel's is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now 

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.  
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.
 
If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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