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Customer Support Manager

4 months ago

Mudgeeraba, Australia Opal HealthCare Full time

At Opal HealthCare, we know that companies don’t succeed, people do. 

Opal Healthcare is Australia’s largest residential aged care provider, with over 101 Care Communities and over 13,000 team members nationwide. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.

About the role:

  • Full time leadership role – Monday to Friday hours
  • Reporting directly to the General Manager
  • Management of customer enquiries, conduction of site tours
  • Management of sales pipeline to improve conversion rates
  • Implementing sales programs to improve uptake of additional services
  • Monitoring service standards and customer feedback
  • Reception and other administration duties where required

Our ideal candidates will demonstrate the following:

  • Experience in Sales/Administration roles (Aged Care preferred)
  • Ability to work independently and as part of a team
  • Demonstrated track record of success in sales
  • Excellent interpersonal and communication skills
  • Excellent computer literacy skills and experience using a variety of sales/administration programs and software
  • Experience in delivering training is highly regarded

What Opal can offer you:

  • Work/life balance enabled with weekday and daytime hours
  • Pro-rata Annual Leave and Sick Leave
  • Access to the Opal Healthcare Academy and Opal Scholarships – valued at up to $15,000 over a period of 3 years
  • Opportunities to specialise in additional disciplines of aged care
  • Employee Referral Program – earn bonuses for inviting your friends to work with us
  • A collaborative team environment with supportive management

Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker’s clearance.