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Customer Service Representative

2 months ago

Mudgeeraba, Queensland, Australia Randstad Full time
About the Role

Randstad is currently seeking a highly skilled and detail-oriented individual to fill the position of Customer Service Advisor on the Gold Coast.

We are looking for a candidate who possesses excellent administration skills, high attention to detail, and the ability to build strong relationships with clients and customers.

Key Responsibilities
  • Operational Support: Assist with implementing operational improvements to ensure a smooth day-to-day workflow.
  • Customer Service: Provide exceptional customer service to clients via various communication channels, ensuring a high level of satisfaction and loyalty.
  • Data Management: Efficiently complete data entry and data handling duties using Excel and CRM systems, maintaining accuracy and attention to detail.
  • Confidentiality and Security: Maintain confidentiality while handling personal and sensitive information, adhering to strict data protection protocols.
  • Patient Records Management: Handle patient records with care, ensuring confidentiality and proper documentation.
  • Financial Transactions: Process patient billing and receipting, as well as Medicare rebate claims.
Requirements and Qualifications
  • Communication Skills: Possess excellent verbal and written communication skills to engage and build relationships with clients, customers, and stakeholders.
  • Organizational Skills: Demonstrate high levels of organization, time management, and attention to detail.
  • Technical Skills: Utilize MS Excel to track jobs and complete reports, with a strong understanding of CRM systems.
  • Resilience and Adaptability: Show resilience and adaptability in a fast-paced environment, with a strong ability to work under pressure.