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Senior Service Desk Analyst
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Date: 16 Sep 2024
Location: Mulgrave, VIC, AU
Company: kmartaustr
Brighter Futures Start Here
As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.
As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.
Join the team
Join us on an exciting journey as we relaunch our service desk, merging the Kmart and Target service desks into one awesome team We're on the hunt for enthusiastic IT service desk analysts who are passionate about delivering top-notch customer service to both Kmart and Target stores. In this role, you'll be at the forefront of supporting their IT needs and ensuring a seamless experience. If you have excellent communication and problem-solving skills, and a genuine love for IT, this is your chance to shine and advance your career within the Kmart/Target IT team. We can't wait to hear from you
What you’ll be doing
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Delivering expert support for a range of IT issues, including hardware, software, and network-related problems.
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Managing and prioritising incoming service requests and incidents to ensure timely resolution.
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Monitoring IT systems and infrastructure to proactively identify and address potential issues.
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Creating and maintaining accurate records of issues and resolutions to improve future troubleshooting processes.
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Training and Mentoring: Offering guidance and support to junior team members and contributing to their development.
To be successful in this role you’ll have:
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Demonstrated experience in a Service Desk / Helpdesk role within a retail or similar environment.
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Strong knowledge of IT systems, including experience with troubleshooting hardware, software, and network issues.
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Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical users.
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Demonstrated ability to analyse problems, identify solutions, and implement them efficiently.
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A strong commitment to delivering high-quality customer service and maintaining a positive user experience.
Benefits we’ll offer you
- A team member discount card that gives you a discount at Kmart and Bunnings
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers
- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
- We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
- Great career opportunities across the broader Wesfarmers Group
We’re here to make everyday living brighter
From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.
