Executive Director, Operations

5 days ago

Brisbane City, Australia Davidson Full time

Executive Director, Operations

  • Lead and manage operations for Digital Customer (Smart Service Queensland)
  • Provide strategic direction on whole of government service delivery
  • Deliver high quality customer services and experiences across multiple channels

Standing at the forefront of digital innovation for all Queenslanders, the Queensland Government Customer and Digital Group (QGCDG) delivers modern digitally enabled services and develops strategies for the future of Queensland’s digital and customer landscape. Led by the Chief Customer and Digital Officer, QGCDG’s 1,800 staff work across six key streams to deliver on the key priorities of digital economy, digital customer, digital government, cyber security, data and artificial intelligence, and business services.

Committed to its people, QGCDG empowers its team by providing a unique range of opportunities for growth and experience in a creative and inclusive environment that supports professional career development and training, flexible working options, provides fantastic leave provisions, and enables all leaders and team members to have a visible impact on their community.

Within QGCDG is the Digital Customer (Smart Service Queensland) team with its vision of ‘better customer experiences for Queenslanders’. As part of the Digital Customer (Smart Service Queensland) senior leadership team and reporting to the General Manager, Digital Customer (SSQ), the Executive Director, Operations will set the vision and lead the development of initiatives and operational responses to deliver the workforce capacity, capability and culture to meet SSQ’s strategic direction across multiple customer channels.

To be successful in this role, you will have the ability to lead a team focused on delivering SSQ operations, establish, manage and improve service delivery partnerships, customer channels and services, ensure effective financial, contract and resource management, design and lead a portfolio of projects that deliver outcomes within budget and to agreed quality standards, and represent SSQ in whole of group and government boards, committees, and forums.

This will require proven experience leading an operations team in either public or private sector organisations, ideally with responsibility for multiple customer channels. A passion for delivering high quality customer services and experience is essential, and financial, contract, and resource management expertise will be highly regarded, as will strong stakeholder engagement skills. The ability to build effective relationships, influence and work alongside a range of service delivery stakeholders, and navigate complex environments will be critical to success in this key digital customer leadership role.

This is a fantastic opportunity to set the operational vision, lead the development of initiatives and operational responses, and manage and continually improve service delivery partnerships.

For a copy of the Position Description and/or to apply for this position, please cut and paste this link www.davidsonwp.com/qgcdg-jobs to access Davidson’s information portal.

Applications close at 11.59pm on Thursday 18 th July 2024.

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