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Senior Service Advisor

4 months ago

Narellan, Australia James Frizelle`s Automotive Group Full time

About the Role

We are seeking an experienced, motivated, and enthusiastic Senior Service Advisor to join our team at Macarthur Jeep/Renault and KIA in Narellan. As a Senior Service Advisor, you will thrive on challenges, enjoy working in a team environment, and possess excellent customer service skills.

Job Scope:

Oversee and manage daily operations of the service department to ensure efficient workflow and high-quality service delivery. Lead and mentor junior service advisors and support staff to achieve departmental goals. Act as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues. Develop and implement strategies to improve customer satisfaction and achieve or exceed CSI targets. Handle complex customer inquiries and escalations, providing solutions that enhance customer satisfaction. Monitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actions. Ensure compliance with all company policies and procedures, as well as regulatory requirements.

Requirements:

Experience in a similar role within a Retail Automotive Service Department. Excellent communication, numeracy, and customer service skills. Ability to quote repair jobs and liaise with customers. Sound automotive technical knowledge. Knowledge of ERA-Power DMS preferred but not essential. Punctual and reliable. Professional in both appearance and customer interactions. Current driver's licence. Ability to work effectively in a team environment. Demonstrate care and attention to detail.

What we offer:


• Attractive salary and commission package for the right applicant.
• Discounts with Samsung
• In house and factory training from one of the world’s leading manufacturers.
• The chance to work in a well established company with an excellent reputation for customer service.