NDIS Coordinator

1 month ago

Cairns, Australia Just Better Care Full time

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations

Preparing and transmitting schedules for customer services to Community Support Professionals

Arranging replacement staff to cover planned or unplanned absences and shift changes

Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support

Monitoring the implementation of individualised plans for customers

Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner

Maintaining and updating data in company information systems

Meeting the specified standards for the delivery of quality in-home care and support services

About you:

Caring, compassionate & friendly

Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills

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