Senior Case Manager

4 weeks ago

Melbourne, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

Senior Case Manager – Personal Injury | Melbourne, VIC

  • Put the customer at the heart of everything you do
  • Feel empowered to make a positive impact
  • Turn your job into a career with purpose

What if you could care in a different way?

As a Case Manager in our Personal Injury team you will be directly improving our customer's lives and well-being. You’ll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.

As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:

  • Determining liability and managing a portfolio of Workers' Compensation claims.
  • Issuing dispute notices on applicable claims.
  • Supporting customers step-by-step through our Case Management and Injury Management programs.
  • Welcoming and helpful written and verbal customer communication.
  • Nurturing excellent customer relationships and creating positive experiences.

Important to your success:

  • The drive and interest to use your related degree or customer focused experience and approach to grow a career as a Case Manager. 
  • A demonstrated ability to understand the importance of early intervention and individualised claims management.
  • An empathetic style and customer focused approach.
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner.
  • Solid problem solving and relationship building abilities.
  • Excellent time management skills and the ability to adapt when changes occur.
  • Experience in a similar case management role within workers compensation (desired)

What's on offer?

  • Access on-demand lifelong learning and take control of your career development.
  • Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
  • You’ll be given complete autonomy on how to apply your skills, on what decisions to make and how to achieve meaningful outcomes.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

As a requirement of your role, it will be necessary for you attend the workplace from time to time. In accordance with our COVID-19 vaccination requirement, all entrants to the office must be fully vaccinated against COVID-19 to enter an Allianz operated workplace in Australia.

 Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers

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