Site Reliability Engineer

4 weeks ago

Melbourne, Australia SS&C Technologies Holdings Full time
Job Description

Company Overview
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries employs more than 27,000 people in offices in 35 countries across the globe.


In Australia, SS&C is predominately located in Melbourne and Sydney and has 600+ employees. Most of the Australian division are working on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C Managed Funds Administration (MFA) is the largest provider of Unit Registry services in Australia, providing an end-to-end service for Fund Managers and Custodians.

What is the opportunity?
We are looking for an experienced Site Reliability Engineer to join our Technology team in the Managed Funds Administration business. We’re looking for someone who has a mixture of System Administration, DevOps and Software Engineering background. As much as we would like to hire a Unicorn, don’t be discouraged if you don’t tick all the boxes - we would still like to talk to you if you are passionate about solving problems and curious about learning how the business works. In this role you will have the autonomy to find and work on problems you deem important, if you’re able to articulate the WHY. This is a fast-paced business, things can change quickly, so you will be expected to push yourself out of your comfort zone sometimes and demonstrate your ability to tackle multiple initiatives efficiently.

What you’ll do

  • You will work alongside two other SREs and make an impact by working closely with engineering teams to operate and uplift our in-house Unit Registry platform and other 3rd party tools/services supporting a dynamic and fast-paced business.
  • Improve our tools to enable faster problem detection and recovery.
  • Provide guidance around tooling, standards and practices in infrastructure provisioning, monitoring, tracing, logging and observability.
  • Support and enable our Engineering teams in troubleshooting issues.
  • Be a part of an on-call roster responding to incidents.
  • Build and maintain tools that reduce toil in managing our Unit Registry platform.
  • Make it easier for engineering teams to achieve a high standard of system awareness.
  • Empower our engineers to create more efficient, scalable and reliable applications for our customers.
  • Collaborate and contribute to the team with ideas how to improve engineering & business operations & processes

What you’ll bring

  • Experience in improving operational outcomes for software systems in production environments
  • Demonstrated experience of reliability concepts and practices.
  • You take full ownership of outcomes and enjoy contributing ideas across the business.
  • You thrive in a fast-paced environment and are passionate about leveraging technology to solve real-world problems
  • You are skilled at making balanced decisions and justifying them.
  • You have exceptional written and verbal communication skills, with a knack for simplifying complex ideas
  • The ability to engage and build relationships with internal stakeholders
  • You are a pragmatic problem solver

We use AWS, and we expect you to have demonstrated expertise in the following areas:

  • EC2, ECS, ALB, VPC, Route53
  • Strong Windows and Linux admin experience
  • Kubernetes / Docker
  • Infra-as-code (Terraform/Ansible)
  • Experienced in CI/CD tools (Jenkins)
  • Strong scripting experience
  • DataDog

Key values/behaviours:

  • Instils Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood.
  • Collaborate – Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.
  • Ensure Accountability – Must take ownership of their assigned responsibilities and the outcomes generated and pursued.
  • Customer Focus – Must understand customer and partner needs from both a functional and operational perspective.
  • Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organization and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately.
  • Continuous Learning & Improvement mindset – Continually seek opportunities for improvement – personal & organizational -, believe that things can better, have the desire and willingness to set aspiring goals and commitment to see it through to completion.

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