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Cloud Infrastructure Support Engineer

1 month ago

Sydney, Australia Interactive Full time

Looking for an award-winning, Australian owned IT MSP? You have come to the right place
  
Our customers trust us to hold their most important data, support their critical devices, and secure their systems.
  
Making all of this happen is our talented, dedicated, and unique people who bring our purpose, to Keep Technology Human, to life every day
 
Why this role?

The Infrastructure Support team has been the launching pad for many a career at Interactive and with our learning academies, endless range of learning opportunities and focus on career growth this could be the next step you’ve been looking for.

As part of the Infrastructure Support team, you will proactively support our customers private cloud, public cloud, or multi-cloud environments and manage escalated alerts, incidents, and requests in a timely manner to ensure we meet our customers service level agreements.

What we’re looking for:  

  • Strong understanding of IT operations, especially Infrastructure Support and management.
  • Experience in overseeing physical and virtual server infrastructure, networks, storage, with effective proficiency in Windows and Linux/Unix and all relative internal functions.
  • Sound understanding of the ITIL framework.
  • Demonstrated ability in fault logging, impact assessment and ITSM ticket management.
  • Excellent communication and interpersonal skills.
  • Strong leadership qualities and an interest in management (Desirable).

Some of the things you’ll do:  

  • Investigate and resolve a range of infrastructure issues.
  • Support customers private and public cloud environments.
  • Work closely with our service management teams, including incident, problem and change experts, as well as our Service Delivery Managers.

Why choose us?   

  • We believe everyone is unique, and we want you to bring your + to work every day.
  • Developing our people means everything to us – we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke learning academies.    
  • Paid volunteer leave, fundraising events, numerous staff benefits and discounts from some of our amazing partners, monthly staff lunches and a free on-site barista in our Sydney office.
  • And most importantly, we genuinely want you to make a difference. 

A bit more about Interactive

We are an Australian end-to-end IT services provider. We’re a trusted technology partner to some of Australia’s biggest and most well-known brands, and we deliver an integrated suite of managed and professional services, covering cloud, cyber security, hardware maintenance and data centre services.

Sounds good? We’d love to hear from you
 
#LI-DS1

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