Venue Services Officer

4 weeks ago

Preston, Australia Darebin City Council Full time
About the Role
This Venue Services Officer Technician role forms part of the Operations and Technical Team that is responsible for all operational, technical and front of house support for the Arts Precincts activities, including performances and events.

Duties
Customer Service
• Provide excellent customer service to all internal and external clients
• Ensure effective and proactive liaison with clients to determine and deliver technical requirements
• Assist clients achieve optimum satisfaction levels for their performance of event
• Contribute to the smooth-running of events at DAC

Operations
• Collate Technical requirements for clients and productions for event reconciliations as required or directed
• Carry out duties in the areas lighting, staging, audio, and audio visual as required
• Assist with bump-ins and bump-outs ensuring the tasks are completed quickly, efficiently and with due care
• Actively promote best practice in the area of OHS responsibilities
• Maintain the safety, cleanliness and security of the venue during productions

Administration
• Maintain clear accurate and detailed records of venue or equipment usage and any other related resources used for all productions and events

Skills & Experience
• Understanding of the technical operations of an arts centre and or cultural facility and the technical delivery of performance and events
• Working knowledge of rigging, operation and maintenance of stage lighting
• Working knowledge of setup, operation and maintenance of audio equipment
• Working knowledge or understanding of rigging and setup of stage scenery
• Working knowledge of understanding of audio-visual equipment for theatrical purposes, conferences and seminars
• Sound communication, problem solving and resolution skills

Qualifications, Certificates, Licences, and/or Experience
• At least one year’s experience in technical service delivery in an arts or cultural centre
• Experience in face-to-face customer service delivery
• Current Level 2 Workplace First Aid
• A current Working with Children Card

Culture
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

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