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Espresso Machine Technician
3 months ago
Keen to jump on the tools?
We’re on the hunt for an experienced and qualified espresso machine technician to join our Sydney team.
Our technicians are the real heroes of our busy wholesale operation. They keep our customers' machinery tip top while providing excellent service and support. You’ll be responsible for the regular servicing and upkeep of our customers coffee equipment, which includes being on call to attend customer emergencies and provide phone support.
Main duties include:
Providing an excellent and reliable technical service to our wholesale customers in New South Wales.Performing regular maintenance and repairs of our customers' equipment.Swiftly responding to customer call outs.Diagnosing problems, then identifying and actioning solutions that will keep our customers operational.Performing pre-installation checks, manage operational requirements and complete installations.Performing weekend/after hours “on call” responsibilities every second weekend.Delivering quality customer care and excellent communication about all technical enquiries.Working with Sales Managers and Customer Development Managers to recommend and provide appropriate machinery and solutions for our customers.Documenting all service and installation work in our ERP system.Invoicing customers accurately and in a timely manner.Maintaining a tidy and organised workshop.Performing regular stocktakes.Keeping on site technical equipment and vans well maintained with regular service and preventative maintenance.Staying up to date on techniques in the ever evolving coffee industry, participate in educational opportunities and share knowledge.Prior experience servicing La Marzocco and La San Marco machinery is a bonus.The successful applicant will:
Have an in depth knowledge of espresso machineryBe proficient with tools and machineryHave a strong barista skill set (2+ years preferred)Have a full clean driver’s licence (and can drive a manual)Have strong customer service skillsHave excellent listening, verbal and written communication skillsBe a quick thinker, and decisiveHave strong organisational and planning skillsBe reliable and consistent with a great sense of humour and ‘can-do’ attitudeBe a problem solver attitude with experience in delivering customer-focused solutions based on their specific needsBe a professional with a presentable mannerIdeally hold a current Restricted Electrical and/ or Test and Tag practicing licenceCoffee Supreme is an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.
A full job description is available upon request.
