Member Relationship Consultant- West Lakes

3 days ago

West Lakes, Australia People's Choice Full time

On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation.

 We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
 

About the role

We are currently on the hunt for a Member Relationship Consultant to join our passionate team at the West Lakes branch, on a permanent part-time basis. In this role you will be empowered to have meaningful conversations with our members. You will understand their financial position, goals and aspirations and help align our products to their needs, specialising in personal loans, credit cards and insurance. 

 What you will be doing: 

  • Managing the end-to end application process for personal loan applications.
  • Helping our members by being a 'guru' on products and services
  • Making it easy for our members to bank with us
  • Referring members onto our home loan specialists or financial planners
  • Empowering our members to use our digital services
  • Displaying second to none service that is timely and accurate
     

This is a permanent part-time position, offering 35 hours per week; Monday to Friday, 09:00am- 4:30pm. You may also be required to work Saturdays on occasion, as required. We will provide you with comprehensive training upon commencement as well as ongoing to support your success in the role.

 
About you

We're on the lookout for people with:

  • A passion for delivering an amazing customer experience
  • The ability to thrive under pressure and complete tasks with a sense of urgency
  • High attention to detail
  • Ability to apply reason and sound judgement in decision making

    As well as people who:
     

  • Thrive working in a dynamic and fast-paced team environment
  • Are adaptable to changing priorities
  • Have a positive attitude and a willingness to develop and grow
  • Have career progression aspirations and a keenness to take on new responsibilities

Experience in lending is desired, but not essential to be successful in this position.

Why you'll love working here 

 Putting 'People First' starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

 We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.

 When you come to work for us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

 The perks:

  • Career progression opportunities
  • Ongoing training, coaching and support
  • Employee banking benefits and discounted insurances
  • Paid volunteering days
  • Access to our Employee Assistance Program for you and your immediate family members

Sounds like a great place to work, doesn't it? We'd love to hear from you about this exciting opportunity. Click ‘Apply Now’ and submit your application, including a cover letter and current resume by Friday 5th July 2024.

Please note that shortlisted applicants may be contacted before the advert close date.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process

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