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Housekeeping Supervisor

1 month ago

Brisbane, Australia Crystalbrook Collection Hotels Full time
  • Hospitality / Travel / Tourism
  • Other
  • QLD | Brisbane - Crystalbrook Vincent
  • Permanent / Full Time

22/5/2024

  • You love leading teams whilst ensuring everything is perfect for our guests
  • Great employee benefits including 50% discounts on our fabulous F&B
  • Located on Howard Smith Wharves and close to public transport links

Brave, bold and bursting with energy, Crystalbrook Vincent is locally integrated with an environmentally conscious approach, where you can embrace your love for art and contemporary design, sophisticated entertainment, events and dining experiences.

Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We are all about creating unique customer experiences and embracing our locations. We love innovation, design, sustainability, connectivity… and most importantly, having fun.

We are seeking a new Housekeeping Supervisor to work alongside a passionate and supportive hotel team who believe in crafting incredible experiences for all guests.

The Role:

  • Supervise the Housekeeping team to ensure effective systems and operational procedures including daily checklists are actioned
  • Drive Rooms and Public Areas guest satisfaction across all outlets empowering our collaborators to provide service beyond our guests expectations 
  • Deliver hands-on supervisory leadership across your areas 
  • Ensure collaborators are following safe equipment systems, using PPE when handling cleaning chemicals and ensure material safety data sheets are accessible 
  • Collaborate closely with Front Office and all other areas of the hotel 
  • Assist in on-the-job department training to ensure all collaborators meet our high service standard 
  • Effectively communicate and coordinate with all departments of our Hotel
  • Promote the company health and well-being processes and procedures

Your talents will include:

  • Proven experience in a Supervisory role in housekeeping operations in the hotel/tourism or hospitality industry 
  • Strong leadership skills and a natural flair in motivating others 
  • A passion for developing your team skills in all aspects of onboarding and training
  • Excellent communication and interpersonal skills together with our guest service focus 
  • Your attention to detail is second to none
  • Good organisational and time management skills 
  • Ability to work and make decisions under pressure

The Reward:
We are proud to offer industry-leading benefits, which include:

  • 50% food and beverage discount across all our venues
  • $99 room rates and a friends and family discount
  • Lifestyle benefits, including extra leave.
  • Online learning and career development plan
  • EAP programme

Why us:
Crystalbrook Collection is an award-winning hotel development and management company, with Australia's newest portfolio of distinctive upscale luxury hotels where differences are applauded. After only 6 years in operation, we own and manage over AU$1 billion in hotel assets currently located across NSW and QLD. Our growth phase has escalated with exciting plans that include a new hotel opening in Adelaide in 2026 and Canberra in 2027, with aspirations for further Australian & overseas expansion.

Please note that we are seeking candidates who are eligible to work in Australia and, as such, this role is not available for those seeking employment sponsorship.

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