Contiki Contact Centre Manager

1 month ago

Sydney, Australia The Travel Corporation Full time

Join Our Team

Are you passionate about delivering exceptional customer experiences and driving sales success? Do you thrive in a collaborative environment where you can make a meaningful impact? If so, we have an exciting opportunity for you 

Position: Contiki Customer Experience and Contact Centre Manager 

About Us: Way back in '62 one guy had a dream: to show young travellers the world and change their lives in doing so. Over 60 years later and we've perfected the secret formula. One of the most important things we've learnt along the way is to do things with passion or not at all. As the  Contiki Contact Centre Manager, you'll collaborate with the Contiki Team to fuel our success with that same passion. 

Role Overview: As the Contiki Contact Centre Manager, you will play a key role in overseeing our contact centre operations, enhancing the overall customer experience, and driving sales revenue. We are looking for a motivated individual who can lead by example and collaborate effectively with our marketing and sales teams. 

Key Responsibilities 

  • Manage the day-to-day operations of the contact centre, focusing on optimizing performance to maximize sales opportunities and deliver exceptional service. 
  • Work closely with the marketing and sales teams to develop and execute sales strategies aligned with business objectives and customer needs. 
  • Enhance the overall customer experience across all touchpoints, ensuring a seamless and positive interaction for every customer. 
  • Mentor and support contact centre staff to excel in both customer service and sales performance. 
  • Analyse sales and contact centre performance data to identify trends, opportunities, and areas for improvement, and collaborate with cross-functional teams to drive revenue growth. 

Qualifications 

  • Bachelor's degree in business administration, marketing, or a related field (or equivalent work experience). 
  • Proven experience in contact centre management and sales leadership, with a focus on driving sales revenue and customer satisfaction. 
  • Strong leadership and communication skills, with the ability to motivate teams and collaborate effectively with colleagues. 
  • Analytical mindset with the ability to interpret data and make data-driven decisions. 
  • Familiarity with contact centre technologies, CRM systems, and sales processes. 
  • Knowledge of customer experience best practices and trends in sales methodologies. 

Why Join Us:

  • Competitive salary and benefits package. 
  • Opportunities for professional development and advancement. 
  • A supportive and collaborative work environment focused on driving success.  

How to Apply 

If you're ready to take on this exciting opportunity and make a positive impact, we want to hear from you Please submit your resume and cover letter outlining your qualifications and experience.

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