Format Operations Manager

2 months ago

Melbourne, Australia ED - Group Support Functions Full time

About Us
At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to bring every pub's story to life meaningfully for the locals. 

As part of Endeavour Group, we are united behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 350+ hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH.

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company. 

Join the team at an exciting time in their evolution

- Brand new role to make your own
- Work with a team ranked #2 on Randstad’s 2023 Top Employers List
- Unique and exciting opportunity to deliver on strategic priorities for ALH, Australia’s largest and leading pub group
- Portfolio covers our venues in VIC, TAS & WA

About the Opportunity

In this exciting new role as the Format Operations Manager, you will be responsible for the successful delivery of ALH Format Development strategic priorities, delivery and coordination of all programs, as well as collaborating cross functionally and broadly within your states.

You will be part of our Format Development Operations function for ALH hotels and partner with our State Operations teams, Format Development team, Renewal Working Groups and Endeavour Support teams.

You will be the conduit to, and representative of, the wider Operations function and will ensure that each renewed hotel is optimised and delivers the desired customer experience. 

Overall, you will play a key part in bringing the customer proposition of each renewed hotel to life

A day in the life of a Format Operations Manager

Delivery of the ALH format program of work in hotels within your states, considering all of the puzzle pieces:

Pub Design Prepare draft scope of works/design briefs, spatial planning and contribute during concept, design development and construction phases Financial Responsible for all financial aspects of the renewal/build Marketing Work with the ALH Marketing team to align on market positioning, interpret competitive sets and coordinate rebranding/brand builds Product Work with the Commercial team and Group Executive Chefs to ensure the product offering will align with guests’ expectations People Work with Venue and Operations Managers on upskilling of hotel teams, as well as be the one point of contact for Format Operations within the states Operations Partner with Operations teams to coordinate operational activities during disruption and launch activities

What you’ll need to succeed

Experience in the delivery of all the ‘puzzle pieces’ In depth knowledge of hospitality operations, including experience in the operating of pubs Understanding of industry trends and demographics Strong communication, including the ability to influence at all levels of the organisation Strategy development, transformation and program management experience Innovative and creative mindset, adaptable and effective in complex and ambiguous environments Ability to articulate a vision This role will require travel within the portfolio

How will you be rewarded?

Everyday Rewards Card which gives you access to exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy’s, etc) as well as discounts at our ALH Venues Training and development - we pride ourselves in helping you realise your potential and give you the opportunity to be innovative An exciting career - as our business grows, so do the opportunities for our people Headspace days - no meetings company wide Flexible working arrangements are encouraged and our norm

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