Training Operations Manager

3 weeks ago

Belmont, Australia St John WA Full time

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?  

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

  • 340,000 people through first aid training, education and engagement,  
  • 362,000 people who received care close to where they live and work,  
  • 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

St John WA is currently seeking an Operations Manager to join our Training and Equipment team on a permanent full-time basis. The Operations Manager will ensure the efficient and smooth operation of our metro training operations team. Providing a high level of support to our trainers and students, the successful candidate will ensure the quality-of-service delivery.

Some of the key responsibilities will include, but not limited to:

  • Collaborate with the Head of Department to achieve business objectives.
  • Manage the metro operations team to ensure performance meets expectations.
  • Oversee timely completion of training support and administration tasks.
  • Schedule classes to meet revenue targets and market demands.
  • Maintain a fully staffed training roster to meet scheduled classes.
  • Effective communication and collaboration with trainers, students and internal stakeholders.
  • Maintain appropriate training resources across multiple training facilities.

Skills, experiences, and attributes required:

  • Proven management or team leader level expertise within the scope of this position.
  • Technical proficiency in systems, tools, and processes relevant to the role.
  • Established analytical and problem-solving skills, capable of understanding complex information and making sound judgments based on research.
  • Excellent organizational skills with the ability to manage competing priorities in a calm and effective manner.
  • High-level verbal, written, and interpersonal communication skills, evidenced by collaborative working arrangements with diverse stakeholders.
  • Background in training, health, community, or commercial sectors.
  • Track record of leading high-performing teams and achieving results.

What’s in it for you?

The successful candidate will be offered a career defining role in an interactive and supportive working environment within a positive and professional team, along with:

  • Generous salary packaging options:
    • Up to $15,900 on a range of benefits such as mortgage, rent, or other everyday living expenses
    • Up to $2650 on meal entertainment, holiday accommodation and venue hire
  • $550 Health and Wellness reimbursement
  • 17.5% annual leave loading
  • Corporate uniform
  • Competitive remuneration package
  • Free emergency ambulance cover and first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Jenna Childs – Talent Sourcing Consultant on jenna.childs@stjohnwa.com.au

Applications close Friday 14th June 2024 at 6PM

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

St John may begin the shortlisting process prior to the closing date.

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