Specialised Care Operations Manager

1 week ago

Belmont, Australia St John WA Full time

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years of experience, the culture at St John WA is underpinned by a strong team spirit, camaraderie and the collaboration of employees and volunteers working together to change lives, while creating a powerful sense of belonging, where our people want to work.

This combined with over 2800 permanent team members, 6000 volunteer team members and annual revenues of $500 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia. Each year we attend in excess of 275,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.

A job to be proud of:

St John WA is currently seeking a Specialised Care Operations Manager join our Clinical and Operational Excellence team. This position plays a crucial role in the management and coordination of our specialised care team through building and maintaining the necessary expertise in out of hospital complex care. This is a full-time, permanent opportunity reporting directly into the General Manager, Clinical and Operational Excellence and will be based from our offices in Belmont.

What you'll do:

  • Cultivate and expand expertise, capacity, and capability within the dynamic and innovative Specialised Care team.
  • Take charge of annual planning and actively collaborate with talented colleagues to shape the strategic direction of Specialised Care, driving its growth and success.
  • Forge valuable connections and establish strong partnerships with key stakeholders throughout the care continuum, contributing to the enhanced effectiveness of Specialised Care.
  • Foster a culture of collaboration and synergy by working closely with the operational staff, management team, and support services of SJWA, ensuring the delivery of safe and effective Specialised Care.
  • Champion the safe delivery of Specialised Care to complex and at-risk patient populations, addressing their unique needs with dedication and empathy.
  • Pave the way for progress by leading the development of innovative policies and procedures specific to Specialised Care, incorporating cutting-edge recommendations for best practices.
  • Spearhead the creation, implementation, and continuous monitoring of evaluation processes, providing invaluable insights and reporting on key performance information, vital for driving improvement and enhancing patient outcomes.

What you'll need:

  • Proven track record of strong leadership skills, demonstrating the ability to guide and inspire others to achieve exceptional results.
  • Advanced knowledge and expertise obtained through a postgraduate qualification in a relevant field, ensuring an up-to-date understanding of industry trends and best practices.
  • Hold and maintain a relevant qualification and unrestricted registration to a professional body (AHPRA) (mandatory).
  • Exceptional proficiency in utilising Microsoft Office Suite, allowing for efficient and effective work processes and seamless collaboration.
  • Holds a valid and unrestricted WA Driving License, indicating a commitment to mobility and readiness to fulfill responsibilities in various locations.
  • Extensive background in paramedicine or emergency response service, demonstrating the ability to handle high-pressure situations and make critical decisions with ease (desirable).
  • Valuable experience in supporting individuals with complex health and social care needs, showcasing a dedication to providing compassionate and person-centered care (desirable).

What's in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

  • $550 Health and Wellness reimbursement
  • 17.5% leave loading
  • Corporate uniform
  • Competitive remuneration package
  • Salary packaging options
  • Free emergency ambulance cover
  • Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions please email

Applications close 2 June 2024 at 6:00pm

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

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