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Team Leader

3 months ago

Bunbury, Australia Mswa Full time

Here at MSWA we specialise in providing personalised care and support to those living with neurological conditions (for example MS, Parkinson’s, Huntington’s, Motor Neurone, Acquired Brain Injury and Stroke).  We are proud of the range services we can provide our clients including allied health/clinical, in-home care, and high-support accommodation.
 
This role leads a small team of 4 Client Liaison Coordinators who connect clients to MSWA’s internal services and supports, helping them throughout their NDIS journey.
 
In your role as Team Leader – Client Engagement for the South West, you’ll seek to nurture and mentor the team in developing a client-focused culture and ensure seamless service delivery.  You’ll oversee the completion of tasks, monitor KPI’s, assist with Client coordination and support the team on a daily basis. You will also have a small case load of clients to support, and you will be required to travel to our Vasse office once a week.
 
A day in the life:

  • Support your team – help them achieve individual and team KPIs.
  • Manage your own small caseload of clients.
  • Keep things ticking along - allocate caseloads and track referral reporting against KPIs.
  • Maintain Customer Service - assist with the prompt resolution of any incidents or complaints.
  • Bring about change - Identify improvements to our processes and systems.

 
Our ‘must haves’

  • You’re an experienced team leader who can support complex customer service teams.
  • NDIS or HCP experience is desirable 
  • Strong Customer Service skills
  • You can easily manage competing priorities and deadlines. 
  • NDIS workers screening check (or willingness to obtain.)
  • Full driving licence. 

 
A little about us:
We exist to make a real and lasting difference to the lives of Western Australians – whatever their needs, whatever their neuro condition. The difference each and every one of our team makes can be felt in thousands of homes across the state.
 
Our collective efforts enable us to continue meeting the ever-growing demand for our allied health services, accommodation and Services Centres across the state, as well as our contributions to critical neuro research throughout the world, across the country and importantly right here in Western Australia.
 
Benefits of Joining Our Team:

  • Flexible Work Arrangements: We value your input in creating a work schedule that benefits everyone.
  • Salary Packaging: Utilise a portion of your salary for daily expenses pre-tax.
  • Growth Opportunities: We offer a career path that fosters both personal and professional development through structured training.
  • Leave Benefits: We understand the importance of time and offer a variety of leave options including leave loading, parental leave, blood donor leave, and grandparents leave, among others.
  • Exclusive Discounts: Enjoy savings on a wide range of local and national brands.
  • Health and Wellbeing Perks: Benefit from our comprehensive Employee Assistance Program and substantial healthcare provider discounts.
  • Referral Bonus: If you know someone who can contribute positively to our team, your successful referral could earn you a bonus.


Ready to Make a Difference? 
If you’re prepared to join us in making a significant impact, apply now and let’s discuss what life at MSWA looks like. 
 
For a confidential conversation, please email talent@mswa.org.au.