Guest Experience Expert

3 months ago

Perth, Australia Marriott Full time

Job Number 24140070
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Guest Experience Expert (Concierge)

  • Beautiful location on the Elizabeth Quay waterfront
  • 5 minutes walk from Elizabeth Quay station and close to public transport
  • Free Employee Duty Meals
  • Free breakfast cereal, coffee and tea throughout the day
  • Discounts on hotel rooms and food and beverage with Marriott Internationally
  • Discounts on retail venues around the location
  • Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
  • Recognition and wellbeing programs
  • Training and Career Development opportunities within an international brand
  • Employee activities and celebrations throughout the year

About the Role

Duties

Concierge

  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Guest Service

  • Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
  • Process all guest check-ins by confirming reservations, and issuing and activating room keys.
  • Coordinate with Housekeeping to track readiness of rooms for check-in. 
  • Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
  • Process all payment types such as room charges, cash, checks, debit, or credit.

Service Experience

  • Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. 
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Club Concierge

  • Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
  • Maintain cleanliness and condition of bar, bar unit, tables, and other tools. 
  • Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. 
  • Wash dishes and serving utensils as needed. 
  • Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. 
  • Document pertinent information in department logbook. 
  • Forecast additional meal requirements and communicate special requests to the kitchen. 

Skills & Experience

  • Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
  • I’m Alert Food Safety Certification (from City of Perth) 
  • Experience working in customer service role preferable
  • Passion for customer service
  • Unrestricted working rights for Australia

Only shortlisted candidates will be contacted to go through our selection process

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.  
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Experience Expert

    1 week ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information**Full Time role **Job Number**24190340 **Job Category**Rooms & Guest Services Operations **Location**The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin Perth is looking for our next Guest Service Expert **Our...

  • Guest Experience Expert

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24086819 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    3 weeks ago

    Perth, Western Australia Marriott Full time

    About the RoleWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of memorable.Key ResponsibilitiesProvide warm and sincere greetings to...

  • Guest Experience Expert

    3 weeks ago

    Perth, Western Australia Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued guests.Key ResponsibilitiesProvide warm and sincere greetings to guests, engaging them in conversation...

  • Guest Experience Expert

    3 weeks ago

    Perth, Western Australia Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesRespond to guest requests for special...

  • Guest Experience Expert

    3 weeks ago

    Perth, Western Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesRespond to guest requests for special...

  • Guest Experience Expert

    2 months ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Full-Time **Job Number** 24165150 **Job Category** Rooms & Guest Services Operations **Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Aloft provides a space where style is necessary,...

  • Guest Experience Expert

    1 week ago

    West Perth, Australia Marriott Full time

    The Westin Perth is looking for our next Guest Service ExpertOur CompanyMarriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our...

  • Guest Experience Expert

    3 weeks ago

    Perth, Western Australia Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Club Lounge team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.Key ResponsibilitiesMonitor the Club Lounge for seating availability, service,...

  • Guest Experience Expert

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24075211 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Guest Experience Expert - Beautiful location on the Elizabeth Quay...

  • Guest Experience Expert

    2 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information**Term Contract **Job Number**24182438 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Guest Experience Expert (Service Experience)** - Beautiful location on...

  • Guest Experience Expert

    2 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24158986 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Experience Expert (Service Experience)** - Beautiful location on the...

  • Guest Experience Expert

    3 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24149513 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Experience Expert** - Beautiful location on the Elizabeth Quay waterfront -...

  • Guest Experience Expert

    2 weeks ago

    Perth, Australia Marriott Full time

    Guest Experience Expert (Service Experience) Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee Duty Meals Free breakfast cereal, coffee and tea throughout the day Discounts on hotel rooms and food and beverage with Marriott Internationally Discounts on retail venues...

  • Guest Experience Expert

    5 months ago

    Perth, Australia Marriott International Full time

    Guest Experience Expert Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee Duty Meals Free breakfast cereal, coffee and tea throughout the day Discounts on hotel rooms and food and beverage with Marriott Internationally Discounts on retail venues around the...

  • Guest Experience Expert

    2 weeks ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24182435 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Guest Experience Expert (Concierge)** - Beautiful location on the Elizabeth Quay...

  • Guest Experience Expert

    2 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24152290 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Experience Expert (Concierge)** - Beautiful location on the Elizabeth Quay...

  • Guest Experience Expert

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24108414 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Experience Expert** - Beautiful location on the Elizabeth Quay...

  • Guest Experience Expert

    2 months ago

    Perth, Australia Marriott Full time

    Additional Information Term ContractJob Number 24169411Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementGuest Experience Expert (Service Experience) Beautiful location on the Elizabeth...

  • Guest Experience Expert

    5 months ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Full-Time Position in our Front Office Department! **Job Number** 24077385 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...