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Field Engineer in Gold Coast

1 month ago

Gold Coast, Australia NBN Co Full time

Job Expectations

A bit about your role

Based in Gold Coast your new role as would require you to represent  nbn ’s Field Services team for all field-based assurance activities. You will be responsible for the support, integration, augmentation, field audits, connect quality and Delivery Partner quality activities across  nbn and the services connected to the network. 

You will provide high level field support which may involve travel, scheduled after hours activities, and may require you to be part of an on-call roster and respond to afterhours call outs. 

The role would see you

Manage and conduct equipment and system level Service Assurance activities in the field  Quality improvement of Active network construction activities and investigation of early-onset faults  Provide on-site, complex, technical, and ad-hoc network support  Resolve technical escalations from Customer Field Technicians  Perform end user installation and assurance activities  Provide support for changes or upgrade to network elements  Fluent in HFC outside plant construction, Network Remediation including Network Assurance  Understand HFC testing principals, DOCSIS 3.1 and RF fundamentals  Conduct HFC routine maintenance and restoration activities including amplifier alignment and egress repairs  Provide support for changes or upgrades to network elements  Work within the confines of SLA, OLA and CRQ timeframes  Knowledgeable in basic HFC design principals  Background in basic fibre optics  Ability to assure the network from CMTS to CM 

A bit about you  

You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre or Copper network builds would be beneficial. 

You will be a natural problem solver with a methodological approach. Having the aptitude to learn quickly would be an advantage in this role. Given the nature of this role, you will have the ability to be flexible, adaptable and be able to cope with conflicting priorities. You will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment. 

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