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Senior Manager, Franchise Operations

5 months ago

City of Perth, Australia Lendi Full time

Company Description

Lendi Group is the new group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog:

What’s the role?

Join our team as Senior Manager, Franchise Operations & Contracts  and lead seamless operations for the Aussie retail network. You will drive franchisee satisfaction through efficient management, overseeing all franchise agreement documentation with strict adherence to the franchising code of conduct. Your efforts will directly impact the expansion and sustainability of our network, making you an integral part of our growth story.

Job Description

Lead the franchise agreement issuance and execution to ensure accuracy, completeness, and compliance with legal standards Coordinate drafting, review, and approval with legal partners and stakeholders, ensuring adherence to franchising regulations and proactive compliance with evolving laws Establish and maintain a documentation system for franchise operations, including agreements and legal records and develop protocols for retention, retrieval, and confidentiality Collaborate closely with Distribution Growth and Sales teams to streamline documentation for new franchise agreements, transfers, renewals, variations, and closures, offering guidance and support Ensure timely processing of all franchise-related documents, overseeing review, approval, execution, and distribution Develop and deliver training programs to educate stakeholders on documentation requirements, compliance, and best practices Identify and mitigate risks in franchise operations through proactive measures and regular audits of documentation practices Continuously optimise documentation processes to enhance efficiency, accuracy, and compliance, integrating stakeholder feedback for ongoing improvement

Qualifications

Proven experience in franchise operations, contract management, or legal compliance, demonstrating a deep understanding of franchising regulations and best practices Have excellent organisational and project management skills, with the ability to manage multiple tasks and priorities simultaneously and meet deadlines in a fast-paced environment Have a keen eye for details and strong analytical skills, with the ability to review complex legal documents and identify discrepancies or issues A strong communicator, with the ability to collaborate with cross-functional teams and communicate complex concepts Deeply committed to upholding ethical standards and maintaining strict confidentiality Experience in Confluence and JIRA is highly desirable

Additional Information

Lendi Group teams exist across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good. 

We support our people in a variety of ways, but a few of the benefits that that out people rave about include: 

We're Flex First – We've embraced a hybrid, flexible working model that adapts to team members needs and lifestyles.  We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers  An additional week’s Loyalty Leave each year after reaching 3 years’ service A 24/7 Employee Assistance Program service providing counselling and support We’re committed to building a diverse and inclusive community for everyone at Lendi Group. We’ve joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers  Regular social activities & events, both in-person & online A vibrant, relaxed, yet professional culture We run wellness initiatives with a strong focus on psychological safety.

To learn more about life at Lendi Group check out our blog:

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Lendi Group is a  2023 Circle Back Initiative Employer ; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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