Process Improvement Lead

5 days ago

Macquarie Park, Australia Catholic Healthcare Full time
Job Description

Process Improvement Lead - Model of Care (Lean Process Mapping)

  • 20mth Contract
  • Based at Macquarie Park with travel across Metro & Regional NSW/SE QLD
  • 7 additional days off per year + NFP salary packaging + Fitness Passport
  • Contribute to changing what care looks like at Catholic Healthcare

Exciting things are happening at Catholic Healthcare Celebrating 30 years in care in 2024, is a significant milestone, and reaching 5000+ employees is a testament to Catholic Healthcare’s impact within the Aged Care sector and growth within a competitive industry.

We have a new opportunity available for a Process Improvement Lead to play an integral part in process improvement of the model of care across Residential and Home & Communities. Reporting to the Program Manager, Model of Care, you will partner with members of the Inspirit Team, internal and external stakeholders to understand the current model and identifying opportunities to streamline and redesign processes that support Catholic Healthcare’s new Model of Care.

Your exceptional communication and interpersonal skills together with your ability to thrive in a fast-paced environment where you will work autonomously within a supportive team, will aid your success. Additionally, your ability to apply your lean health process redesign and mapping skills and manage multiple priorities simultaneously, with a strong commitment to delivering high-quality results and driving process improvement will be critical.

Your role will include;

  • Leading cross-functional collaboration with key stakeholders to review and analyse current care delivery processes to identify process improvements
  • Designing and testing processes to support the Model of Care implementation, with a focus on relationship centred care
  • Lean process mapping - identify opportunities to streamline process, improve quality and enhance overall operational performance 
  • Identifying and mitigating potential risks associated with the implementation of new care processes
  • Collaborating with key stakeholders to design and document minimum care practices that can be replicated across all areas of the organisation
  • Developing and updating process flow/mapping documentation
  • Assessing impact of change to business processes and requirements
  • Travel to sites across Sydney Metro, Regional NSW and S/E QLD

The successful candidate will be highly organised, with an agile approach, have exceptional analytical and conceptual thinking skills and lean health process redesign skills, in addition to the following:

  • Completion of tertiary qualifications in Project Management, Business Administration or related field
  • Certification in project improvement methodologies - Six Sigma, Lean, or Agile
  • Demonstrated experience working in a project management role (preferably a complex Change and Continuous Improvement)
  • Experience in aged care or health related field - desirable
  • Be available to travel as required within role
  • Advanced people consultation and ability to build positive working relationships
  • A progressive and pragmatic approach to finding solutions
  • Capacity to listen to people and synthesize information
  • Strong facilitation and workshop skills, ability to give feedback
  • Proficient MS Office and MS Project skills

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services & retirement living across NSW and SE QLD. Together, our team of over 5000 people are dedicated to our Mission of promoting the dignity, life and spirituality of older people through connected and inclusive communities. Our values of compassion, courage & integrity are at the heart of everything we do.

So, if you're looking for a role where you can make a positive and rewarding impact in a great organisation like ours within a team of down to earth and approachable professionals, then we'd love to hear from you. Apply online now.

Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance, we'll be in


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