Digital Infrastructure Program Lead

• Permanent Full Time, 38hr week

• Generous Salary & Salary Packaging options, including novated leases

• Location: Fortitude Valley with hybrid and flexible working arrangements

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionize the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

Our Digital & Information group have an exciting opportunity for an experienced Digital Infrastructure Program Lead to join our newly established Digital Programs team.

Digital & Information is responsible for digitally enabling Urban Utilities today and digitally transforming future capability to enable provision of digital services to our customers, community and people. The group is accountable to formulate and execute Urban Utilities’ digital & data strategy, deliver Urban Utilities digital portfolio and provide day-to-day operations of information technology (IT), operating technology (OT), data, and the Internet of Things (IOT), including security, infrastructure management, system administration, network operations, and support services.

Reporting to the Senior Manager Digital Infrastructure Programs, the Digital Infrastructure Program Lead is responsible for leading the successful delivery of infrastructure programs within the broader digital infrastructure portfolio. This role involves managing a team of project and program managers accountable for various projects and programs. The Digital Infrastructure Program Lead ensures that all infrastructure projects are delivered within scope, time, cost, and quality constraints, aligning with Urban Utilities' strategic objectives.

Success in this role will be measured by the timely and cost -effective delivery of infrastructure programs, adherence to quality standards, stakeholder satisfaction, and the seamless integration of new infrastructure into operational environments. Key performance indicators will include on-time project delivery, budget adherence, quality of delivered infrastructure, and readiness f or operational handover.

About you:

• Bachelor's degree in Program/ Project Management, Computer Science, Engineering, or a related field

• Relevant qualifications in Agile, PRINCE2, or PMBOK would be advantageous

• Demonstrated experience in IT program management, leading, managing, and directing a team of professionals in the delivery of complex solutions in a multifaceted environment.

• Strong knowledge of digital infrastructure technologies across ICT, OT, data, and IoT domains

• Extensive experience in delivering infrastructure architecture, including storage area network and redundant, highly available server and network architectures.

• Strong financial management skills, including budgeting, forecasting, and planning to lower costs in the long run.

• Strong knowledge of performance management methodologies and tools.

• Demonstrated experience running a similar multi-function unit in a large organization, ideally with a customer-centric model.

• Experience in engaging with stakeholders to identify business requirements.

• Ensuring compliance with relevant regulations and leading innovation in the technology space.

Performance of ‘on call’ duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. The days, times, duration and frequency of on call arrangements may be subject to change, including at short notice, as required by Urban Utilities’ operational needs as applying from time to time. At all times whilst on-call, you must be fit for duty, contactable, and able to respond, including the ability to physically attend if required, to the operational needs of the business within a reasonable timeframe and in a safe manner.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au

PLEASE NOTE: The Talent Team will be out of office from 21st December 2024 – 5th January 2025 inclusive. As a result, is it likely that the recruitment process for this role will not be finalised before this period. We apologise for any inconvenience and sincerely appreciate your understanding. However, you can expect to hear back from us in within nominal times frames before this period. Thank you so much for considering Urban Utilities, and we wish you a wonderful end of year break.