CRM Operations Manager

4 weeks ago


Melbourne, Australia Ashurst Full time

The Opportunity:

To deliver on Ashurst's 2027 strategy ambition, we are investing in re-defining our approach to business development, both within the Client, Markets & Growth (CMG) team and across the wider firm.

The Manager - CRM Operations & Impact will develop and manage a program of initiatives designed to improve the global use and increase the benefits delivered by our current CRM system (InterAction). The role will also provide expert input into the evaluation of the long-term CRM system needs of the firm to support our growth strategy to 2027 and beyond.

This is a hands-on role requiring an experienced Business Development professional with a track record of identifying opportunities for CRM operational uplift and delivering change initiatives that transform those opportunities into reality within a legal/professional services environment.

Core to this role will be the ability to influence a variety of stakeholders and develop and deliver programs that result in effective interim and long term solutions. This role will collaborate closely with colleagues across CMG, Change & Business Improvement (CBI), Brand, Marketing & Communications (BMC), Commercial, Operations, and IT.


About You:

To be successful in this role you will hold the following skills and experience:

Experience managing the successful introduction and ongoing usage of CRM systems to achieve BD benefits, preferably within the legal sector, or other professional services also well regarded. Proven experience in BD change programs, process improvement and innovation. Ability to effectively collaborate across many levels and with various departments and teams to gather input and support change. Stakeholder engagement, coaching and written communication skills with strong attention to detail. Excellent problem-solving and analytical skills, with the ability to develop and deliver pragmatic solutions. Commercially astute with good financial acumen and ability to develop BD business cases, budgets and benefits analysis. Strong project management skills and ability to prioritise and multitask. Highly competent user of the Microsoft Office suite, including Excel.

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include:

flexible working; complimentary gym memberships; a global professional development offering for all employees; and an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

#LI-GA1



  • Melbourne, Australia Afterpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • CRM Manager

    1 month ago


    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - Competitive- Contact: - Nicole Cooke**About the business**: Six Degrees Executive is collaborating with a renowned fashion retailer, where the direct-to-consumer channel drives an astounding 90% of the company revenue. As the business continues to thrive, they are seeking a CRM Manager to join the team....

  • CRM & Loyalty Manager

    1 month ago


    Melbourne, Australia Just Digital People Full time

    140k+ Super - Work for a growing global business - Great culture Just Digital People have a great opportunity for an experienced **CRM & Loyalty Manager** to join this booming global business! **A day in the life...** - Bringing a fresh, creative and informed identity to the table, assisting in the development of the annual Marketing plan - Ensuring you...

  • CRM Manager

    4 weeks ago


    Melbourne, Australia Robert Half Full time

    Showcase your CRM (HubSpot) expertise to create workflows & design dashboards and more! Immediate start for 3 months+! **About the Company** Our client is a leading NFP that offers digitally focused services around enhancing mental health and mindfulness. With over 10 years of experience, they are continuing to see an increase in demand for their services...


  • Melbourne, Australia Healthcare Professionals Group Full time

    **About the company** One of Australia's fastest growing and stable pharmaceutical companies; one that develops and in-license's market leading products to treat and prevent serious human medical conditions. **About the opportunity** - Because of you, you will be an internal key influencer in data management and governance._ As the CRM - Customer...

  • Account Manager

    6 days ago


    Melbourne, Australia Clemenger Group Full time

    CHEP Network is looking for a new breed of Account Manager - CRM/Loyalty As an Account Manager - CRM/Loyalty you are the heart of your team, the boss of the day-to-day. You know the business inside-out and you know how to make the agency work. Your love of creativity combined with the opportunities new technologies provide keeps you motivated. Change is...

  • Data and CRM Leader

    4 weeks ago


    Melbourne, Australia Swinburne University of Technology Full time

    The Swinburne University of Technology Advancement Office is looking for a Data and CRM Leader to join their team, to support the growth of the Philanthropy and Alumni Engagement programs. The Data & CRM Leader is a key member of the Advancement Operations (AO) team, reporting to the Manager, Advancement Operations. The Data and CRM Leader is key part of...


  • Melbourne, Australia Nixil Full time

    This role will be responsible for extensive stakeholder engagement and management, ranging from colleagues across all levels of the organisation through to external technical architects and software specialists where collaboration will maintain the CRM system. As a key member of the CRM support team, the technical consultant will support the bank in the day...

  • Dynamic CRM Architect

    4 weeks ago


    Melbourne, Australia XPT Software Australia Pty Ltd Full time

    ResponsibilitiesWork with customer stakeholder to analyze business requirements, defining functional specifications, and consulting with clients on strategic and operational uses of the CRM platformCollaborate with business analysts, software developers, software architects and other team members and propose the best design approach regarding the overall...


  • Melbourne, Australia Aquent Full time

    You will be part of establishing and implementing data segmentation to support campaigns under development - Act as the primary point of contact and scope general business processes relating to marketing automation - Work closely and proactively with the digital and online content team to solve issues relating to process improvement and ensuring there is...

  • Dynamic CRM Architect

    4 weeks ago


    Melbourne, Australia XPT Software Australia Pty Ltd Full time

    Job DescriptionResponsibilitiesWork with customer stakeholder to analyze business requirements, defining functional specifications, and consulting with clients on strategic and operational uses of the CRM platformCollaborate with business analysts, software developers, software architects and other team members and propose the best design approach regarding...

  • CRM Marketing Manager

    1 month ago


    Melbourne, Australia Viva Energy Full time

    A career with Viva Energy is more than just a job. It’s an opportunity to be part of something bigger. To support the world's evolving energy needs by producing and supplying energy products that keep Australian's moving today as we help to build a sustainable future for tomorrow. Will you be part of the energy solution? **About the role**: Newly created...

  • CRM Manager

    1 month ago


    Melbourne, Australia Sharp & Carter Full time

    Work With a Leading Global Business - 3 Month Contract with Opportunity for Permanency - South East Melbourne Location **Our Client**: With a rich history, this is a true global leader whose products are used in thousands of households and businesses. They are a premium brand within a niche industry sector and have a reputation for attracting and retaining...


  • Melbourne, Australia Just Digital People Full time

    Work for a huge global brand - Immense room for growth & development - AMAZING work culture! Just Digital People have a stellar opportunity for an experienced **CRM & Loyalty Specialist** to join this booming global business! **A day in the life...** - Bringing a fresh, creative and informed identity to the table, assisting in the development of the annual...

  • Customer Management

    1 month ago


    Melbourne, Australia Heng & Hurst Full time

    Proven Pharmaceutical experience is essential - Lead this business through CRM data insights - Large multinational pharmaceutical company This global company is a large multi-national company which has grown significantly over the years through mergers and acquisitions. Their business has three core arms; Rare Diseases; General Medicine and Specialty Care....


  • Melbourne, Australia Aquent Full time

    Monitor and report on activity levels to improve existing campaigns and inform the design of future campaigns. Ensure effective and timely delivery of end to end campaigns to meet campaign requirements Analysis and evaluation of marketing activity to optimize outcomes. Frequent liaison with internal and external stakeholders, this role will exercise sound...


  • Melbourne, Australia Delivery Centric Technologies Full time

    Experience : 6+ years Job Description: This person should have the below knowledge and skills to manage CRM/ ERP related configuration/ deployment works. - Technology Stack (JScript, plugins & custom workflows (C#), power automate flows, Azure function apps, PCF control) - Tools (CRM Developer Toolkit (SDK), Plugin Registration, Ribbon Workbench,...

  • Sr. CRM Developer

    2 weeks ago


    Melbourne, Australia XPT Software Australia Pty Ltd Full time

    General understanding of full lifecycle development of a Dynamics CRM application (installation, configuration, customization, and deployment)Deep understanding of best practices.Deliver high quality code deliverables for a module including configurations and customizations, lead validation for all types of testing and support activities related to...


  • Melbourne, Australia Employment Hero Full time

    **About Allume** Allume is an Australian born company making solar accessible and affordable for multifamily buildings globally. We have developed a proprietary piece of technology, called the SolShare, that optimally shares energy from a single rooftop solar system to multiple units. This behind-the-meter technology needs no change to the standard metering...

  • CRM Manager

    4 weeks ago


    Melbourne, Australia Jivaro Full time

    Flex Working - Career Progression - Benefits!! JIVARO Recruitment is working with a range of CRM opportunities across the Fashion/Retail space in Melbourne! **Locations include;** Melbourne CBD, North Melbourne, and Southern Suburbs **Salaries range from; **$100,000 - $130,000 + Super **If you're wanting to take the next step in your career or would just...