Account Manager

3 weeks ago

Melbourne, Australia Clemenger Group Full time

CHEP Network is looking for a new breed of Account Manager - CRM/Loyalty
As an Account Manager - CRM/Loyalty you are the heart of your team, the boss of the day-to-day. You know the business inside-out and you know how to make the agency work. Your love of creativity combined with the opportunities new technologies provide keeps you motivated. Change is something you thrive on and moving fast keeps it interesting.
No task is too big, actually the bigger the task the bigger the challenge. And there is nothing better than delivering what others thought was not possible.
This role would also work hand in hand with our Automation team to support content development & CX strategies that work harmoniously into the CRM strategy for a blue-chip client.

**Responsibilities**:

- Manage and deliver eDM campaigns
- Suggest and implement optimisations and report results back to the SAD/client
- Work with the client on delivering communication plan & strategies
- Development and ownership of task and production briefs.
- Day to day running of a complete CRM programme, working alongside Studio & Mailhouse
- Work closely with client on sales forecasts to manage stock in hand
- Ensuring all projects are delivered on time and within budget.
- In collaboration with SAD, help write creative briefs that leverage insights and contain inspiring propositions.
- Management of project budgets, utilising budget trackers and completing reconciliations when necessary.
- Adhere to agency processes (creative, broadcast, print, digital) and suggest recommendations for improvements.
- Proactively manage the relationship between the agency and external suppliers.

Desired Skills and Experience
- Approx. 2 years agency / CRM experience
- Strong client management skills
- Problem solver and ability to think beyond the presented remit
- Solid team player and a good communicator
- Ability to work cross department and enjoy collaborative work to focus on a single goal
- Data - driven
- Strong organisation skills
- Strong attention to detail
- Ability to build solid relationships - both internally within the agency and with the client
- Always positive, even in circumstances of extreme pressure
- Loves working with people and gets on with anyone

Other things that would make you kick arse in this role
- CRM experience advantageous
- Experience on a premium or automotive brand a nice to have
- Consummate all-rounder with a willingness to learn
- Always positive, even in circumstances of extreme pressure
- Loves working with people and gets on with anyone
- Ambitious to grow into managing a team
- Wants to do innovative work, that no one has done before
- Challenges the status quo in everything they do

Who is CHEP Network?
THINGS HAVE CHANGED
is often an over-used industry cliché. But the changes impacting our lives and our clients' businesses are more real and radical than ever before.
How we shop, how we bank, how we work, how we exercise, and how we make choices is rapidly evolving. The values that drive people are fundamentally changing.
When what matters to people changes, society transforms and a new economy takes shape - one of consumers who expect brands to be making a positive impact on the world.
These changes are the catalyst for us to reimagine our business around the new economy customer's needs, and develop a new agency model that will ensure creativity is at the heart of our clients' continued growth, no matter the channel.

WE ARE CHEP, AND WE BELIEVE IN NEW ECONOMY CREATIVITY
Today, brands need to adapt to new channels, technologies, experiences, social goals, environmental needs and operating speeds.
New Economy Creativity harnesses two powerful drivers of change: creativity and technology. It is diverse and data driven; and relentless in finding the most compelling way to hold attention and impact how people think, feel and act.
It's about helping companies reorientate to make long-lasting positive impacts. Its focus is on building future brands that are positive forces, while converting existing demand.
The diversity of the challenges at CHEP make it a fulfilling place to work, and a crash course in every skill you need - creative, strategy, experience, data, media, social, PR, technology, e-commerce, experiential, and research is all under one roof. We let creativity live in every department, and it's all pulled together by our first-class Leadership team.
We're looking for the best and brightest talent who can continue to connect a brand's experience in more creative and innovative ways than anyone else.

Some recent highlights
In addition to growing our business with high profile and forward-thinking clients our creativity and effectiveness has been recognised by our peers:
**Cannes Lions 2023**: 1 Grand Prix, 2 Silver, 1 Bronze

**Spikes Asia**: 2 Grand Prix, 1 Integrated, 1 Gold, 5 Bronze, Agency of the Year (Australia)

**One Show 2023**: 1 Gold, 1 Silver, 1 Bronze

**D&AD 2023**: 2 Wood Pencils

**Clios**: 1 Gold, 5 Si

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