Medical Administrative Support

3 weeks ago

Adelaide, Australia CLM Sleep Co. Pty Ltd Full time

About Us :

An opportunity to join a high-paced and dynamic working environment in a multi-disciplinary setting awaits the right candidate. CLM Sleep is now looking to fill a full-time vacancy at its Klemzig outlet.

CLM is an SA owned company with its head office in Kent Town, Adelaide and also own and operate outlets in Murray Bridge and Darwin in the Northern Territory. CLM manages over 20 associate outlets across SA, NT, VIC, WA and QLD through various pharmacies and medical centres.

CLM Sleep is a dedicated Sleep Apnea Solutions provider that specialises in the diagnosis and treatment of Sleep Apnea. CLM is committed to helping people who are suffering from a condition known as Sleep Apnea to sleep better and achieve good, quality sleep. CLM works with leading Sleep Scientists and Sleep & Respiratory Physicians to provide quality diagnosis and therapy for Sleep Apnea sufferers. Our Consultants are carefully selected and trained to comply with best practice industry standards. The clinical knowledge coupled with patient-centric care helps CLM work closely with patients to tailor a treatment most suitable and effective for them. This may include CPAP treatment, positional therapy, lifestyle changes or oral appliances.

About You :

The potential candidate should ideally possess:,

  • Minimum 1-year work experience preferably within an administrative capacity in a dynamic, fast-paced environment
  • Possess good time management and multi-tasking abilities, with a desire to support other junior team members and lead the team when required
  • Computer literate and well-versed in using Word, Excel and Outlook
  • Ideally be familiar with the referral process within Specialist Clinics and/or the Sleep industry
  • A quick learner with an ability to learn and familiarise in the use of Patient Administration System screens, with preference to candidates who have previously used medical systems such as ZMed, Medical Director, Best Practice or similar.
  • Min Advanced Diploma in Business Adminsitration or a relative field of study OR minimum 2 years Full Time work experience in a similar capacity within the healthcare industry

Position Summary :

Under general supervision, this role requires the employee to work independently, providing medical administrative support to facilitate the telehealth operations for the respiratory & sleep physicians and a range of assigned clerical duties of average difficulty as defined by established procedures. The role will require an efficiency in using online meeting platforms and the confidence with dealing and handling of online connectivity issues between patients and physicians under the telehealth division. With restrictions being lifted gradually under guidelines from ASA and Health Department, CLM is transitioning back to accepting patients in-clinic in due course whilst still offering tele-health consults when the need arises and to facilitate remote areas.

Key Requirements :

Essential

  • Minimum 2 years work experience, preferably in an administrative capacity with at least 1-year work experience in a similar/related medical admin role or field
  • Computer literate and well-versed in using Word, Excel and Outlook
  • Be familiar with the referral process within Specialist Clinics and the Sleep industry
  • Be familiar in using Patient Administration System screens
  • Good written and verbal communication skills, ability to engage patients in conversations, possess good telephone etiquette and courteous at all times
  • Ability to work independently or in a team environment
  • Demonstrate an ability to adapt to changes in work environment and social surroundings
  • Focused on continual self-development

Desirable

  • Experience in the health industry will be highly regarded
  • Advanced computer skills, including Microsoft Office applications and video conferencing platforms
  • Familiarity with medical terminology
  • Possess good time management skills, ability to prioritize work and tasks on hand to deliver outcomes in a timely manner
  • Sound organization skill, can work with minimal supervision and resourceful
  • Good people skills with ability to thrive in a small team environment
  • Exhibits an interest in the industry, committed to delivering outcomes

Job Responsibility :

  • Responsible in carrying out the division's day to day administrative tasks, providing administrative support to the Clinical Services Manager and overseeing the operations in the absence of the Manager
  • Ensure patient records are captured and recorded in a timely manner to facilitate patient admission and the completion of the relevant admission documentation
  • Responsible in managing the turnaround time and adhering to standard processing times of discharging patient as stipulated by management procedures
  • Processing respective Medicare claims and patient invoices (where applicable) promptly
  • Perform administrative and full range of clerical assignments at the assigned outlet including but not limited to filling, updating records and databases, collate, assemble and distribute materials relevant to assigned area/division
  • Responsible for timely and accurate dissemination of information and prompt correspondence between patients and physicians.
  • Perform reception duties and handling enquiries over the phone, as well as receiving patients when required at assigned location (as guided and allowed by Health authorities and CLM's Covid protocols)
  • Assist with patient bookings, telehealth consultations and clinic management where applicable and required
  • Maintain a high level of confidentiality with records and sensitive information at all times

Job Functions :

Administration

Job Benefits :

On the job training will be ongoing and industry specific training will be made available to the incumbent (if required), as well as personal development courses and training to improve and further develop the relevant skills required to be successful in this role. CLM also provides career opportunities and growth avenues as part of its multi-disciplinary core value, encouraging all its employees to develop skills, knowledge and learnings relative to the industry and opportunities to utilise them as part of its patient-centric care where possible. The company also encourages its employees to take pride and ownership of the positive difference they make in patient's lives, acknowledging that their role is part of the entire operational system at CLM that focuses on patient journey towards their better self and becoming happier as a result of outstanding and focused patient care and treatment at CLM.

Selling Point :

Dynamic environment, personal & career development, frequent patient interactions

Contact :

Donna Chee

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