EL1 Technical Specialist

1 week ago

Melbourne, Australia Talent International Full time

The opportunity:
Our highly valued client is a federal government agency. They are seeking an EL1 ESM Technical Specialist to lead the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions.

  • Richmond or Geelong location plus hybrid work-from-home
  • 18 month initial contract + 18 month extension, rates fully negotiable
  • Role only open to Australian Citizens – Federal government client

The role:
As an EL1 ESM Technical Speclialist, your duties will include:

  • Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools
  • Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users
  • Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies
  • Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems
  • Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows
  • Implement robust security measures and ensure compliance with various regulations to protect sensitive data
  • Identify opportunities for process improvements and implement changes to enhance service delivery, continuously seeking ways to improve the system and streamline processes
  • Balance the costs of implementing and maintaining the ESM platform with the efficiency gains to ensure value for the organization

Skills and experience:
To succeed in this role you will need:

  • Strong experience in ESM or IT service management roles
  • Previous experience in a similar role within a large enterprise environment
  • Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products
  • Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework
  • Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment
  • ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader)
  • Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator

Please note that our client is a federal government organisation and can only consider Australian Citizens for selection.

Apply:
Submit your resume, or for further information please contact jarrodd.edwards@talentinternational.com

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