Global Forwarding Agent

4 weeks ago

Keilor Park, Australia C.H. Robinson Worldwide, Inc. Full time

POSITION SUMMARY

The Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for their assigned accounts. They are responsible to ensure customer requirements are met and answered accurately and timely. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. The GFA assumes ownership of their accounts' success.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

  • Understand and input applicable financial components of shipments to generate correct billing for customers

  • Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

  • Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

  • Create, maintain, and update shipments in Navisphere, ensuring accurate data

  • Full understanding of pricing. Provides quotes based on needs of customer and network

  • Provides track and trace service to customers and generates shipment documents

  • Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

  • Builds great relationships with customers, responding timely and following up on issue resolution

  • Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

  • Promote a positive working relationship for all team members

  • Participate, as needed, in new customer implementations and business meetings

Other Activities:

  • Ensure customer SOPs are maintained and adhered to

  • Work according to CHR, local and global laws, regulations and procedures

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

  • High school diploma

  • Minimum 1-3 years of Global Forwarding experience

  • Proficiency in Microsoft Office Suite of programs

Preferred:

  • Knowledge or coursework in Supply Chain, Logistics, or International Business

  • Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

  • Excellent communication, prioritization, and multi-tasking skills

  • Excellent customer service skills and follow up to be utilized with customers and the network

  • Proven track record of dealing with customers and being client focused

  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

  • High level of attention to detail

  • Ability to work in a fast-paced and deadline-driven office environment

  • Values a diverse and inclusive work environment

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

  • Ocean Import Agent

    3 weeks ago

    Keilor East, Australia Expeditors Full time

    **Company Description** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. Our company delivers solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics...

  • Air Export Agent

    1 month ago

    Keilor East, Australia Expeditors Full time

    Job DescriptionAs an Air Export Agent, you will be responsible for accepting booking from external customers, ensuring they have complete and compliant documentation and prepare export documentation including export customs declarations to ensure a smooth and reliable export experience for the client. You will have the autonomy to provide exceptional...

  • Air Export Agent

    3 weeks ago

    Keilor East, Australia Expeditors Full time

    Job DescriptionAs an Air Export Agent, you will be responsible for accepting booking from external customers, ensuring they have complete and compliant documentation and prepare export documentation including export customs declarations to ensure a smooth and reliable export experience for the client. You will have the autonomy to provide exceptional...

  • Air Export Agent

    2 weeks ago

    Keilor East, Australia Expeditors Full time

    **Company Description** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and...

  • Air Export Agent

    1 month ago

    Keilor East, Australia Expeditors Full time

    Job Description As an Air Export Agent, you will be responsible for accepting booking from external customers, ensuring they have complete and compliant documentation and prepare export documentation including export customs declarations to ensure a smooth and reliable export experience for the client. You will have the autonomy to provide exceptional...

  • Air Export Agent

    3 weeks ago

    Keilor East, Australia Expeditors Full time

    Job Description As an Air Export Agent, you will be responsible for accepting booking from external customers, ensuring they have complete and compliant documentation and prepare export documentation including export customs declarations to ensure a smooth and reliable export experience for the client. You will have the autonomy to provide exceptional...

  • Sales Support

    2 months ago

    Keilor Park, Australia TRS Resourcing Full time

    $75,000 - $80,000 + Super - Permanent Fulltime Role - Immediate Start Available **Sales Support / Customer Service** TRS Resourcing has been tasked with Sourcing and Screening experienced Sales Support / Customer Service people for our client in Keilor Park, VIC, 3042. The role is Permanent Full-Time with a salary range of $75,000 - $80,000 +...

  • Reservations Sales Agent

    4 weeks ago

    Sydney Olympic Park, Australia Novotel Full time

    Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Reservations Sales Agent

    4 weeks ago

    Sydney Olympic Park, Australia Accor Full time

    Company Description At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...

  • Reservations Sales Agent

    3 weeks ago

    Sydney Olympic Park, Australia Accor Full time

    Company Description At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...

  • Reservations Sales Agent

    3 weeks ago

    Sydney Olympic Park, Australia Novotel Full time

    Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to...

  • Reservations Sales Agent

    5 days ago

    Sydney Olympic Park, New South Wales, Australia Accor Full time

    Company Description At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...

  • Registered Migration Agent

    5 days ago

    East Victoria Park, Australia people2people Full time

    The Company We are currently recruiting a Registered Migration Agent to work alongside the visa team at a well-established Education and Migration agency on a full-time permanent basis. The role could suit an Immigration Specialist looking to step away from a corporate firm, providing work life balance and a relaxed working environment.Located just East of...

  • Hotel Support Specialist

    2 months ago

    Keilor Park, Australia Options Consulting Group Full time

    Significant Growth Trajectory - Fastest growing Property Management Software Company Globally - Inner North-West Melbourne Office Location RMS is an Australian success story within the Hospitality Industry servicing the global accommodation market for over 30 years with software created to make managing properties as efficient as possible. The platform...

  • Express Agent

    2 weeks ago

    Macquarie Park, Australia Employment Hero Full time

    **Pro-invest Hotels **are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel. At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Be part...

  • Pick Packer

    3 weeks ago

    Keilor Park, Australia CSG Talent Full time

    **The Company** CSG Talent have partnered with a global manufacturer who have an excellent reputation for quality and innovation. They are looking to recruit a Warehouse Assistant (Pick Packer) to support their warehouse operation near Tullamarine. They have been established for over 50 years and employ over 5,000 people globally and are currently...

  • Pick Packer

    3 weeks ago

    Keilor Park, Australia CSG Talent Full time

    **The Company** CSG Talent have partnered with a global manufacturer who have an excellent reputation for quality and innovation. They are looking to recruit a Warehouse Assistant (Pick Packer) to support their warehouse operation near Tullamarine. They have been established for over 50 years and employ over 5,000 people globally and are currently...

  • Hotel Support Specialist

    5 days ago

    Keilor Park, Victoria, Australia Options Consulting Group Full time

    Significant Growth Trajectory Fastest growing Property Management Software Company Globally Inner North-West Melbourne Office LocationRMS is an Australian success story within the Hospitality Industry servicing the global accommodation market for over 30 years with software created to make managing properties as efficient as possible. The platform provides...

  • Pick Packer

    5 days ago

    Keilor Park, Victoria, Australia CSG Talent Full time

    The CompanyCSG Talent have partnered with a global manufacturer who have an excellent reputation for quality and innovation. They are looking to recruit a Warehouse Assistant (Pick Packer) to support their warehouse operation near Tullamarine. They have been established for over 50 years and employ over 5,000 people globally and are currently experience of a...

  • Pick Packer

    5 days ago

    Keilor Park, Victoria, Australia CSG Talent Full time

    The CompanyCSG Talent have partnered with a global manufacturer who have an excellent reputation for quality and innovation. They are looking to recruit a Warehouse Assistant (Pick Packer) to support their warehouse operation near Tullamarine. They have been established for over 50 years and employ over 5,000 people globally and are currently experience of a...