HelpDesk Support Assistant

2 days ago

Rockingham, Australia Kolbe Catholic College Full time

Kolbe Catholic College - ROCKINGHAM
School Principal : Mr Neil Alweyn School Address : PO Box 2185 Rockingham WA 6967 Phone Number : 9592 1500 Fax Number : 9592 2933 Email Address : info@kolbe.wa.edu.au. Web Site : www.kolbe.wa.edu.au.
Type : Part-Time Term : Temporary
Position Details

HELPDESK SUPPORT ASSISTANT

Status:               Part-time – 3 days – 12 Month Contract 12 (40 weeks)

Commencing:    Term 1 2025

The Helpdesk Support Assistant plays a vital role within the Walsh Learning Team, providing key support to the College Helpdesk. Reporting directly to the Head of Digital Learning, this position is responsible for managing the operations of the Walsh Learning Centre (WLC) Help Desk, offering solutions and technical support to students, teachers, and administration staff.

In addition to Helpdesk responsibilities, the assistant will collaborate with IT and Library staff, assisting with administrative tasks and other jobs around the school. This role requires strong interpersonal skills, confidence in both team collaboration and independent work, as well as a self-motivated approach.

Key responsibilities include:

•    Providing exceptional customer service as the first point of contact for parents, students, and staff, maintaining a positive and professional public profile.
•    Assisting staff, students, and parents with IT-related issues and resource inquiries.
•    Managing the ticket enquiry system and performing administrative duties as assigned by the Helpdesk Manager and the Head of Digital Learning.
•    Offering in-classroom support for teachers when needed.
•    Escalating more complex issues to the appropriate WLC staff members.
•    Actively participating in College life and engaging in professional development opportunities provided by the College.

The ideal candidate will demonstrate strong organisational skills, the ability to meet deadlines, and prior experience in customer-facing roles is highly regarded.

Full job description is available at the College’s website: kolbe.wa.edu.au/about-us/welcome/#employment

Application Details

Confidential inquiries may be directed to Mrs Kylie Crowle, Head of Digital Learning. In accordance with the Australian Privacy Policy, unsuccessful applicant documents will be retained for three months from the closing date of applications, after which time they will be securely destroyed.

To apply please submit:

•    a covering letter addressed to the Principal, Mr Neil Alweyn.
•    a current Resume and contact details of three confidential referees.

Applications to be emailed to employment-kolbe@cewa.edu.au

Applications close at 9.00am Tuesday 5 November 2024.

Catholic Education Western Australia encourages applications from Aboriginal and Torres Strait Islander people, people with a disability, people of all ages and people from culturally diverse backgrounds. To be eligible to apply for this role you must be legally permitted to work in Australia.

Applicants must be prepared to support the Catholic ethos in the performance of their duties.

In applying for this position you will be providing personal information to the School. This information will be used in order to assess your application for employment.

A current National Police History Check as issued by the Department of Education Western Australia must also be included. The appropriate Criminal History Record Check form is available from the Department of Education website.

On appointment successful applicants will require a Working with Children Check. Application forms are available at certain Australia Post Outlets throughout the State. A list of participating Australia Post outlets can be found on the Australia Post website. An application for a WWC must be made in person.
Listed : 28th October , 2024 Applications Close : 5th November , 2024 Vacancy Number : 31182

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