Helpdesk Support Assistant
3 days ago
We are seeking a highly skilled and motivated Helpdesk Support Assistant to join our team at Kolbe Catholic College. As a key member of our Walsh Learning Team, you will play a vital role in providing exceptional customer service and technical support to our students, teachers, and staff.
Key Responsibilities:
- Provide technical support and solutions to IT-related issues and resource inquiries.
- Manage the ticket enquiry system and perform administrative duties as assigned by the Helpdesk Manager and the Head of Digital Learning.
- Offer in-classroom support for teachers when needed.
- Escalate more complex issues to the appropriate WLC staff members.
- Actively participate in College life and engage in professional development opportunities provided by the College.
Requirements:
- Strong organisational skills and ability to meet deadlines.
- Prior experience in customer-facing roles is highly regarded.
- Ability to work independently and as part of a team.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional development and growth.
- A competitive salary and benefits package.
How to Apply:
Please submit your application, including a covering letter and current resume, to employment-kolbe@cewa.edu.au. We look forward to hearing from you.
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