Helpdesk Support Assistant

3 days ago


City of Rockingham, Australia Kolbe Catholic College Full time
Job Description

We are seeking a highly skilled and motivated Helpdesk Support Assistant to join our team at Kolbe Catholic College. As a key member of our Walsh Learning Team, you will play a vital role in providing exceptional customer service and technical support to our students, teachers, and staff.

Key Responsibilities:

  • Provide technical support and solutions to IT-related issues and resource inquiries.
  • Manage the ticket enquiry system and perform administrative duties as assigned by the Helpdesk Manager and the Head of Digital Learning.
  • Offer in-classroom support for teachers when needed.
  • Escalate more complex issues to the appropriate WLC staff members.
  • Actively participate in College life and engage in professional development opportunities provided by the College.

Requirements:

  • Strong organisational skills and ability to meet deadlines.
  • Prior experience in customer-facing roles is highly regarded.
  • Ability to work independently and as part of a team.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.

How to Apply:

Please submit your application, including a covering letter and current resume, to employment-kolbe@cewa.edu.au. We look forward to hearing from you.



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