Customer Care Representative

2 months ago

Mulgrave, Australia Corning Full time

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

 

Position Description

To liaise with Customers in all areas in regard to Orders for Goods, Materials and Services.

 

Roles & Responsibilities

  • Sales Order Entry from Customer Purchase Orders
  • Quotations (Internal and External) when required
  • Customer complaint handling
  • Manual Export Documentation if required
  • Monitor Customer Deliveries
  • Credits
  • Proactive management of customer orders from PO placement to Delivery
  • Creation and maintenance of customer specific reports
  • Ongoing input into department process documentation
  • Updating of Customer Dossiers
  • Creation of New Customers, New Ship To and Bill To Creation
  • Internal and External communication with customers, plants and sales teams
  • Creation of SAP Material numbers when required
  • Raise and monitor Customer Notification for Quality Issues
  • Maintain Customer Pricelists
  • Raising and managing Intercompany Purchase Orders when required
  • Other duties as required

 

Requirements

  • Excellent interpersonal skills including both written & telephone communications skills
  • Microsoft Office skills (particularly Excel)
  • Knowledge of manufacturing/ transport logistic processes
  • SAP experience
  • Experience in Microsoft Teams
  • Experience in Service Cloud/Salesforce
  • Passion for Customer Care
  • Strong attention to detail

 

Experience

  • 2+ years in either manufacturing/ logistics or Customer Care is desirable

 

Role of the CCR:

  • CCRs serve as the primary interface for their assigned customer accounts for all day-to-day activities (One Call Gets All) regardless of product/service origin.
  • Our CCRs must demonstrate outstanding interpersonal and communications skills, know our products and services, and be our customers' best allies in understanding and meeting their requirements.
  • Ownership, of taking responsibility, of problem solving, of doing what it takes to meet the customers’ requirements.
  • CCRs provide customers with the information requested/required for standard and non-standard products, obtaining information from support groups as needed.
  • General and technical product information, product drawings.
  • Application, installation, and testing information.
  • Pricing & lead-time information
  • CCRs interface with Marketing, Product Line Managers, Technical Support, and Manufacturing for product-related issues.
  • Assist Finance team to resolve issues associated with accounts receivable.
  • Enter and manage orders (CCRs must be knowledgeable about Order Processing systems)
  • Answer questions about order status
  • Expedite orders to meet customer requirements
  • Manage complaints and resolve problems, bringing in Sales and Marketing, Engineering Services, and supervisors as required.
  • Serve as the primary focal point for internal organizations to communicate quotation and order-related changes that affect external customers.
  • Understand and correctly execute customer requirements of long-term agreements and contracts once they have been awarded.
  • Depending on customer requirements, CCRs may:
  • Monitor and coordinate customer inventory
  • Monitor and report customer sales levels that impact rebates, discounts, and commissions.
  • Coordinate product consolidating (marshalling) as required by customer -for projects
  • Coordinate Letters-of-Credit (LOC) and Cash-in-Advances processes. Communicate requirements to customers, coordinate with Corning Shared Services, and communicate LOC requirements to plants and freight forwarders. Process and review LOC documentation.
  • Prepare and process import/export documentation, coordinating with plants and transportation/logistics departments.

  • Customer Service Representative

    4 days ago

    Mulgrave, Australia Corning Full time

    At Corning, we're dedicated to providing exceptional customer care to our valued clients. As a Customer Service Representative, you'll serve as the primary point of contact for customer inquiries, resolving issues and addressing concerns in a timely and professional manner. Your knowledge of our products and services will enable you to provide expert advice...

  • Customer Service Representative

    1 month ago

    Mulgrave, Victoria, Australia Corning Full time

    Customer Care RepresentativeAt Corning, we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Manage customer orders from placement to delivery, ensuring timely and accurate fulfillment.Provide proactive...

  • Customer Care Representative

    2 months ago

    Mulgrave, Australia Corning Full time

    **Date**:Sep 16, 2024 **Location**: Mulgrave, VIC, AU, 3170 **Company**:Corning **Position Description** To liaise with Customers in all areas in regard to Orders for Goods, Materials and Services. **Roles & Responsibilities** - Sales Order Entry from Customer Purchase Orders - Quotations (Internal and External) when required - Customer complaint...

  • Customer Care Representative

    2 months ago

    Mulgrave, Australia Corning Full time

    **Date**:Sep 25, 2024 **Location**: Mulgrave, VIC, AU, 3170 **Company**:Corning Corning is vital to progress - in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the...

  • Customer Care Representative

    2 months ago

    Mulgrave, Australia Corning Full time

      Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives. Our...

  • Customer Care Representative

    2 months ago

    Mulgrave, Australia Corning Full time

    Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives. Our sustained...

  • Customer Service Representative

    5 months ago

    Mulgrave, Australia Robert Half Full time

    Fantastic opportunity for an experienced Customer Service Representative to join a leading manufacturing brand in Mulgrave on a permanent basis. **The Company** Our client, a leading manufacturer of refrigeration, cooking, baking, and warewashing equipment are on the lookout for an experienced Customer Service Representative to join their team. This...

  • Customer Service Representative

    3 weeks ago

    Mulgrave, Victoria, Australia Chandler Macleod Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Chandler Macleod. As a key member of our client-facing team, you will be responsible for providing exceptional customer service to our valued clients.Key Responsibilities:Provide outstanding support to clients through various communication...

  • Customer Service Representative

    5 months ago

    Mulgrave, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Temporary - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Mulgrave - Victoria**Salary**: $60,000.00 - $65,000.00 Yearly **Reference**: - BH-26185- **About the company**: A multinational manufacturing organisation is seeking an experienced Customer Service Representative to join their...

  • Customer Service Representative

    2 weeks ago

    Mulgrave, Australia Veritas Recruitment Full time

    At Veritas Recruitment, we're seeking a skilled Customer Service Representative to join our team.About the Role:Deliver exceptional customer service to clients across various sectors. Manage customer orders, deliveries, and credits efficiently. Provide support to ensure positive customer experiences. Collaborate with departments to drive continuous...

  • Business Development Representative

    2 weeks ago

    Mulgrave, Australia Coloplast Full time

    About this role:We are seeking a highly motivated and proactive Business Development Representative to join our Wound Care Sales team.As a Business Development Representative, you will be responsible for generating leads and actively seeking out new business opportunities in the aged care and community arena. You will have excellent communication skills, a...

  • Business Development Representative

    7 days ago

    Mulgrave, Australia Coloplast Full time

    About the RoleWe are seeking a highly motivated Business Development Representative to join our Wound Care Sales team. As a key member of our team, you will be responsible for generating leads and actively seeking out new business opportunities in the aged care and community arena.Key ResponsibilitiesIdentify and pursue new business opportunities in the aged...

  • Customer Service Representative

    2 weeks ago

    Mulgrave, Australia Chandler Macleod Full time

    At Chandler Macleod, we are looking for a talented Customer Service Representative to join our team. This is an exciting opportunity to work in a fast-paced environment where you will provide outstanding support to valued customers.Key Responsibilities:Provide efficient and effective customer serviceResolve inquiries with a high level of...

  • Customer Service Representative

    3 weeks ago

    Mulgrave, Victoria, Australia Corning Full time

    At Corning, we're shaping the industries we help create and the world we share. Our scientists and engineers invent life-changing technologies using materials science. We're committed to purposeful invention, and our sustained investment in research and development means we're always ready to solve the toughest challenges alongside our customers.Our Optical...

  • Customer Service Representative

    2 weeks ago

    Mulgrave, Australia Labour Solutions Australia Full time

    Job Description:The Labour Solutions Australia team is seeking a highly organised and detail-focused Customer Service Representative to join their Mulgrave office. In this role, you will be responsible for managing emails, phone calls, and administrative tasks, as well as assisting with invoicing and sales processes. A key aspect of this position is...

  • Sales Development Representative

    1 week ago

    Mulgrave, Australia Coloplast Full time

    About the Role:We are seeking a highly motivated and proactive Sales Development Representative to join our team in the aged care and community arena. As a key member of our field sales team, you will be responsible for generating leads and actively seeking out new business opportunities.Your Key Responsibilities:Contact aged care facilities and community...

  • Customer Service Representative VIC

    1 month ago

    Mulgrave, Victoria, Australia Weploy Full time

    Join Weploy's VIC TeamAt Weploy, we're committed to providing exceptional customer experiences. As a VIC Customer Service Representative, you'll play a vital role in delivering outstanding support to our clients.Key Responsibilities:Handle a high volume of inbound queries via phone, email, and chatProvide accurate and timely solutions to customer...

  • Business Development Representative

    3 weeks ago

    Mulgrave, Victoria, Australia Coloplast Full time

    About the Role:We are seeking a highly motivated and results-driven Business Development Representative to join our team at Coloplast. As a Business Development Representative, you will be responsible for generating leads and actively seeking out new business opportunities in the aged care and community arena for our field sales team.Your Key...

  • Business Development Representative

    2 days ago

    Mulgrave, Australia Coloplast Full time

    About ColoplastWe are a leading medical device company with a global presence, employing around 16,000 people worldwide. Our mission is to make life easier for individuals with intimate healthcare needs by developing innovative products and services.Job SummaryWe are seeking a highly motivated and driven Business Development Representative to join our team...

  • Sales Development Representative

    1 month ago

    Mulgrave, Victoria, Australia Coloplast Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Development Representative to join our team at Coloplast. As a Sales Development Representative, you will be responsible for generating leads and actively seeking out new business opportunities in the aged care and community arena for our field sales team.Key ResponsibilitiesContact...