Administrator

2 weeks ago

Alice Springs, Australia Enrich NT Full time

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get even better outcomes for our clients.

So, what does the role entail?

No matter your role with the myHomecare Group, you’ll play a key part in supporting our clients and their families. With us, you’ll become a true expert in the variety of Home Care Packages Program in the in-home care space and we’ve got the comprehensive training and development tools to get you there. You’ll be responsible for:

  • Providing clear, pleasant, professional customer service in a confident manner coupled with a genuine customer service focus
  • Handling customer complaints and delivering a resolution
  • Data Entry into our in-house software including client service agreements, service agreements and budget entry
  • Adherence to compliance and internal and external regulatory obligations
  • Providing clear verbal and written communication with a variety of stakeholders including customers and internal staff members 
  • Managing your time effectively and meeting established deadlines
  • Delivering fast-paced customer service including the ability to multitask 

We are looking for someone with:

  • Proven experience in an administration, office or scheduling role.
  • Microsoft Office Suite and Procura Software experience is desirable.
  • Certificate III in Business (or similar) is desirable.
  • The right to work in Australia.
  • National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost to you)

What will we offer you?

  • A role with true purpose:  you get to see how you are making a difference in people’s lives every day.
  • Benefits & perks: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
  • Opportunity to grow: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
  • Flexibility: work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
  • Supportive team with a positive working culture.

To apply, upload your resume.

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