Automotive Service Advisor

3 weeks ago

Ipswich, Australia Macro Recruitment Full time

A full time role within a leading ipswich care dealership, For a Service Advisor, Service Writer of Automotive Service advisor interested in being the key contact between client and a franchise dealership.

  • Requires 12 months+ of experience and demonstrated success in a similar role.
  • $60,000 pa to $75,000 pa base plus Bonus and Vehicle
  • Based in Ipswich

A normal day will be working from 7am till 5pm.
You will be carrying out a range of duties related to being the key contact between the guest and the dealership, for repair and maintenance of vehicles.
You'll be responsible for ensuring that your customers are kept up to speed on the servicing of their vehicle at every stage.
You'll liaise with both customers and technicians to provide accurate advice and options.Yvice and low staff turnover.

  • Customer Service - Face to Face, Phone & Email
  • Co-ordinate service bookings•Organizing shuttle bus & alternate transport for customers
  • Assisting with Sales departments for parts and accessories
  • Quoting and Invoicing customer repair and warranty orders
  • Upselling of products and services
  • Processing of eftpos and cash transactions, End of day relocation of monies from till to safe
  • Extensive experience using PACE, SAP and IDS software
  • Liaising with internal departments and external customer representatives
  • Manage and coordinate timeframes with workshop foreman and technician's•
  • Maintaining high levels of customer relations
  • General housekeeping of customer lounge area

Your next employer is a well established franchised dealership with a low staff turnover
They sell a wide range of well known brands.
They understand that a good Service Advisors play a critical role in the customer service experience, as they help customers understand and navigate the often complex world of automotive service and repair. 
Your ability to communicate effectively, provide accurate information, and build trust with customers is essential for the success of the service department and the overall reputation of their automotive business.
You'll need

  • Previous Service Advising experience highly regarded
  • High level of personal commitment to success in customer service
  • Knowledge of motor vehicles and/or parts
  • Strong communication skills over the phone and in person
  • The ability to work in a team environment
  • Ability to multi task
  • A stable work history
  • Seeking a longer term career in the Automotive Industry
  • Manual Drivers Licence

Your primary responsibility is to act as a liaison between the customer and the service department of a car dealership. As a professional Service Advisors you can be performing a wide range of tasks, including:

  • Customer Interaction: Service Advisors are usually the first point of contact for customers who bring their vehicles in for service or repairs. You'll greet customers, listen to their concerns, and gather information about the vehicle's issues.
  • Vehicle Inspection: They may conduct an initial inspection of the vehicle to assess its condition and identify any potential problems. This helps you to determine the scope of work required.
  • Service Recommendations: Based on the customer's description of issues and the vehicle inspection, Service Advisors make service recommendations. You'll explain the necessary repairs or maintenance services, including the estimated cost and timeframe.
  • Cost Estimations: Service Advisors provide customers with detailed cost estimates for the proposed services, including parts and labor. You may also offer different service options and help customers make informed decisions.
  • Appointment Scheduling: You'll coordinate service appointments to ensure that the vehicle is serviced promptly and efficiently. This includes scheduling appointments, allocating time slots, and managing the service department's workflow.
  • Parts Ordering: Service Advisors order the necessary parts and materials for vehicle repairs, ensuring that they are in stock or can be obtained promptly to minimize downtime for the customer.
  • Communication: Throughout the service process, you'll keep customers informed about the status of their vehicles. This includes notifying them of any additional work that may be required after a more in-depth inspection.
  • Customer Education: Service Advisors explain the recommended repairs, maintenance, and the importance of addressing specific issues to customers. You may also provide information on warranties and service plans.
  • Documentation: Accurate record-keeping is essential. Service Advisors maintain detailed service records, including the services performed, parts used, and costs. These records help with billing, warranty claims, and future service history.
  • Billing and Invoicing: You'll prepare invoices for customers and ensure that the payment process is smooth. This may involve explaining charges, accepting payments, and handling any warranty or insurance claims.
  • Quality Control: After the service is completed, Service Advisors may inspect the vehicle to ensure that all work has been done correctly and that the vehicle is safe for the customer to drive.
  • Customer Satisfaction: Ensuring customer satisfaction is a key part of their role. You may follow up with customers after the service to gather feedback and address any concerns or issues.

Have questions or not sure if this role is the perfect fit for you?
Apply with your CV, and we'll get in touch to discuss this opportunity and explore other suitable roles we may have.

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