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Guest Services Manager

3 months ago

Parkville, Australia University of Melbourne Full time

About the Role

 
Are you a dynamic leader with a passion for delivering exceptional customer service? This is a fantastic opportunity for an experienced Guest Services Manager to oversee and enhance the customer experience at Melbourne University Sport (MU Sport). In this role, you will lead a significant team, manage our leisure management systems, and drive improvements in service delivery. If you’re eager to make a substantial impact in a vibrant university environment, this role is for you 

Your responsibilities will include: 

Leading and managing the Guest Services team, ensuring high levels of customer service and satisfaction  Overseeing the Leisure Management System, including generating reports and maintaining the customer database  Developing and implementing strategies to enhance the customer experience and contribute to membership sales  Managing the Guest Services budget and ensuring effective use of resources 

Who we are looking for  
We’re seeking a proactive leader with a strong background in guest services and leisure management. You should be motivated by the opportunity to drive improvements and manage a large team in a dynamic environment. 

You will also have: 

Extensive relevant experience in guest services in sports Proven experience managing leisure management software and improving customer service processes  Demonstrated ability to supervise and motivate a large team of casual staff 

For further information regarding responsibilities and requirements please refer to the attached PD. 

Please note: Visa sponsorship is not available for this position . This role requires current valid work rights for Australia. 

Your new team – Melbourne University Sport   
Melbourne University Sport (MU Sport) is a Department of the University, reporting to the Vice-Principal (Engagement) and the Melbourne University Sport Board, and provides high-level policy, business and financial advice to the University on the development and management of sport and recreation at the University.

What we offer you
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page 

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.