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Field Service Representative

2 months ago

Edinburgh, Australia KBR Inc. Full time

JOB DESCRIPTION

Title:

Field Service Representative (MPS)

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

The Opportunity:

Location: Adelaide

KBR is currently seeking Expression of Interest for a talented Field Service Representative (FSR) within Mission Planning System (MPS).

The FSR is responsible for providing client facing (level 1) operative support for the Joint Mission Planning System (JMPS) software utilised at the Distributed Ground Station Australia (DGS-AUS) located at RAAF Base Edinburgh.

Level 1 FSR support consists of Help Desk functions for the JMPS Mission System, supporting calls for assistance. The FSR shall provide technical advice generally, and personal assistance to local users. If level 1 support is unable to resolve a technical issue they will facilitate escalation to DPE or DSE Help Desk or internal KBR level 2 support as appropriate.

Support will consist of a mixture of onsite and on call support to cover the required 14 hours per day, 7 days per week. Surge periods to cover 24 hour on call support during Exercises or Operations can be expected

The key responsibilities of the role will include, but is not limited to: 

  • Onsite and on call support to ensure operational support of JMPS Mission Planning software for DGS-AUS (primarily JMPS on DSE),

  • Resolution of user queries on the operation of JMPS,

  • Configuration of JMPS for user requirements,

  • Requests for geospatial data updates,

  • Requests for mission overlay data updates,

  • Investigation of technical issues and escalation to level 2 contractor or DPE / DSE helpdesk as appropriate.

  • Informal training of unit personnel on the operation of JMPS

  • Escalation of any issues (Software, Hardware, Resources) to the Project Manager.

  • Work collaboratively with a distributed team

Qualifications, Skills and Experience

Essential:

  • AGSVA NV2 Security clearance, PV preferred.

  • Strong interpersonal Skills.

  • Willingness to work shift work, including weekends and public holidays.

  • A cooperative, customer based focus.

  • Ability to develop and implement improvements in processes, including writing of Bench Level Instructions.

Desirable:

  • Demonstrated knowledge of Military Operations and Procedures.

  • Demonstrated knowledge of ADF Aviation MPS (JMPS) and applicable software elements.

  • Advanced Office Computing Application knowledge in Win 10, Excel, Word, Access & XML

  • Knowledge of Defence ICT environments.

Benefits of KBR

  • A workplace culture certified as a Great Place To Work (Aus, India, UK & US)

  • Flexible working conditions

  • Competitive salary (including annual reviews)

  • Paid Parental leave

  • Paid Reservist leave

  • Income protection

  • Corporate rewards

  • Salary packaging/Novated leasing

  • Discounted employee stock purchase plans

  • Flu shots, skin checks and private health insurance discounts

  • Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

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