Associate Director of Sales

1 week ago

Melbourne, Victoria, Australia Marriott Full time

The Ritz-Carlton, Melbourne sales team is seeking a sales super star to join the team as an Associate Director of Sales to drive luxury sales accounts.

Job Summary:

Responsible for proactively soliciting and managing group and catering opportunities with significant revenue potential. In-depth understanding of the sales process, market trends, competition, and customers. Ability to identify and evaluate business opportunities, bring a sale to closure, securing business with effective negotiation and creative selling skills.

Achieve personal and team-related revenue goals. Drive guest loyalty by delivering service excellence throughout each guest experience. Commit to create unique, memorable and personal experiences that stay with Guests for Life.

Candidate Background/Experience:

  • A relevant University degree and/or 3 years relevant luxury hospitality industry experience.

What You Will Do:

  • Understand the sales processes and market trends.
  • Ability to bring a sale to closure, securing business with effective negotiation skills and creative selling abilities.
  • Source, secure and maximize business across MICE segment for both residential and event-only business, SME Corporate Accounts and Sports.
  • Effectively contribute to the overall sales strategy and success.
  • Actively work towards KPI and Revenue Goals.
  • Manage incoming group and catering opportunities for the property.
  • Negotiate and manage client RFP and contracting process for the corporate market segment.
  • Manage relationships and maximize revenue from assigned account base and industries.
  • Strong customer development and relationship management skills.
  • Knowledge of contractual agreements and legal implications.
  • A desire to innovate and create; our guests come to experience a life less ordinary.
  • Ensure a high level of exposure for the hotel through proactive sales solicitation, including client meetings, site inspections, attendance at industry functions and tradeshows.
  • Develop an annual strategy plan for the designated account portfolio in conjunction with Director of Sales.
  • Work collaboratively with Marriott International Global Sales Teams on client development activities.
  • Promote awareness of brand image internally and externally.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Understand the overall market, competitor strengths and weaknesses, economic trends, supply and demand. Set strategies to increase market share.
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests in a timely manner.
  • Reward clients through Marriott Rewards posting tool following Marriott SOP.

About You:

  • Relevant experience preferably in luxury sales.
  • Full working rights in Australia is required for this role.
  • Enthusiastic to escalate your career.
  • Self-motivated, driven and energized in a fast-paced environment.
  • Armed with smart solutions and a can-do attitude.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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