Senior Financial Counsellor

Job description About the Role

• Full-time, Maximum term contract (until 30 March 2026)
• Based in Brisbane, QLD
• SCHADS Level 6 ~ $108,515.60 plus super and salary packaging

Role Purpose

The role of Senior Financial Counsellor is to facilitate best practice to deliver service excellence and meet contractual obligations towards our integrated model across the QLD Financial Resilience, Wellbeing & Recovery programs/s.

Key Responsibilities

• Provide supervisory support using reflective practice, mentoring and coaching for financial counsellors working across our multiple programs and modalities
• Provide mentoring to ensure that financial counsellors provide client support across the continuum of service accountabilities
• Conduct case and file reviews to ensure that financial counsellors are delivering best practice and a high standard of compliance in recording session notes, data, and interventions with clients
• Deliver coaching via individual and groupwork, facilitating a community of practice to ensure that interventions encourage the client's fullest participation and empowerment in planning, goal setting, and decision-making
• Work closely with the program coordinators, leaders and management, who are responsible for the delivery of the programs and staff management in alignment with the contractual obligations, to ensure that financial counsellors are delivering professional services. Assist and support with performance development of the team
• Manage a proportional caseload of clients together with community development activities, including periodic representation at community partner, stakeholder and sector events.
• Other responsibilities as directed in alignment with the role purpose.

Key Selection Criteria

• Demonstrated application of coaching and mentoring skills to uplift performance of others
• Strong commitment to and capacity for teamwork, collaboration, and networking
• Clear and effective communication, negotiation, and advocacy skills and the ability to mentor others to develop or enhance these skills
• Commitment to the use of supervision, reflective practice, client and colleague feedback, and professional development to continually improve your own and the practice of others
• Demonstrated quality financial counselling casework and coordination of service delivery from early intervention, crisis, and recovery
• Understanding of an integrated service model of financial wellbeing to meet the service user where they are at.

About You

• Qualification in Financial Counselling (Diploma in Financial Counselling) ESSENTIAL
• Eligibility for registration with relevant state Financial Counselling peak body
• Demonstrated knowledge of the financial and credit industries and their relevant governing legislation, and the community services sector
• Demonstrated experience in mentoring and providing supervisory support to financial counsellor team members in case consultations, facilitating group community of practice discussions and conducting quality file reviews.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more

How to Apply

Please click 'Apply Now' to complete your application. Please upload your resume and a brief cover letter. Please apply as soon as possible, applications are considered as they are received .

To view the position description click here or visit our website (

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

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