Chief Operations Officer

4 weeks ago

Melbourne, Victoria, Australia TRAILD PTY LTD Full time

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates, and protects Accounts Payable.

Just as your bank provides always-on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors, and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and EPICOR to help clients make their AP process more streamlined, automated, and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact, and with your help, we can support more businesses digitise their existing operations with enhanced automation and security.

The Role: Want to be a part of our exciting growth journey?

We are looking for a talented, passionate, and motivated individual to join our team as our Chief Operations Officer, where you will play a critical role in strategic leadership, operational oversight, financial leadership, people and culture, and customer success on the Executive Leadership team.

Core Responsibilities

  • Strategic Leadership:
    Lead cross-functional teams, including Customer Support, Customer Implementations, People Operations, Finance, and Legal.
    Facilitate senior leadership meetings, guide strategic discussions, and ensure that projects align with business goals.
    Provide insights to the Board and Company Directors through regular reviews and reports.
  • Operational Oversight:
    Ensure efficient daily operations, align resources, and optimize workflows across teams.
    Manage and maintain the company's KPI and goal tracking system, regularly communicating key metrics to staff.
    Oversee cash flow, profitability, and forecasting, ensuring financial targets are met.
    Partner with an outsourced bookkeeping team and internal finance team to ensure precise financial reporting and planning cycles.
  • People & Culture:
    Oversee our People Ops team to strengthen leadership capabilities; drive employee engagement through effective internal communications, performance management, and career development.
    Work with our VP of People & Operations to oversee organizational structuring and planning projects to accommodate global growth.
  • Customer Success:
    Oversee the growth and structure of the Customer Success team, dividing the currently merged functions.
    Work with our Head of Customer Success and Director of Customer Success US to develop strategies to enhance customer satisfaction and retention, roll-out scalable playbooks, and develop robust reporting.
    Collaborate with Customer Success teams to ensure seamless customer experiences and successful implementations.

Your Background

To succeed in this role, you'll need to bring:

  • Proven experience in an operational leadership role as a COO or senior operational executive within tech, SaaS, or consulting.
  • A track record of successfully scaling a company at least 2-3 times.
  • Financial acumen, with a strong grasp of financial oversight, P&L management, and strategic planning.
  • Expertise in building and leading high-performing teams, fostering a collaborative and accountable culture.
  • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at TRAILD

Flexibility: we offer a range of remote, hybrid, and flexible working options.
Global team: we are growing across APAC, NA, and EMEA and have teams all across the world.
Our team genuinely loves working at TRAILD: we scored 100% on our 2023 eNPS survey.

Please note that the final applicants for this job will be asked to consent in writing to a police check/criminal background check to the extent permitted by law in your jurisdiction of employment.

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