Concierge / Admin Assistant (Part-time)

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

This role is the face and voice of Floreat Forum, dealing with customers, contractors, retailers and staff members. Our ideal candidate will be a people person who can multitask, be calm in the face of conflicting priorities, and enjoys a varied work load.

Key Responsibilities include:

Administration & Reception

• Ensure Reception Switchboard is manned at all times and calls answered promptly with a high level of customer service demonstrated at all times
• Attend to any customers and contractors that enter the Reception area with a high level of customer service demonstrated at all times
• General administrative duties as specified by the Portfolio Manager & Retail Manager
• Maintain and update all Shopping Centre registers - Tenant Phone List, Tenant after Hours Contact List, Tenant Insurance, Bank Guarantee, Contractors List, Public Liability Register and any other specified by the Portfolio Manager & Retail Manager
• Maintain and update the archive management system
• Maintain lost and found register and manage process
• Ensure the Reception Area, Utilities Area, Boardroom and general office areas are kept clean at all times.
• Manage bookings for customers services, wheelchair and mobility
• Maintain office stationery and order as necessary.

Marketing Administrative Tasks

• Assist with collecting and entering sales figures from tenants on a monthly basis.

• Assist with collecting and entering traffic figures on a daily basis

• Enter community bookings on the SML run sheet

• Manage community notice board and update on a weekly basis.

• Assist with all marketing activations

General

• Take advantage of all training provisions provided by JLL and enhance your professional skills within the company if desired
• Assist in Emergency Management at any given time
• Hold a high level of confidentiality at all times for all management issues
• Any other duties as specified by the Portfolio Manager.
  

Sounds like you? This is what we're looking for:

• Proven experience in an administrative, receptionist, or customer service role
• Excellent verbal and written communication skills with a strong customer service orientation
• High level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills with meticulous attention to detail and accuracy
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment
• Professional presentation and demeanor at all times
• Previous experience in retail property management, shopping centre operations, or commercial real estate (preferred)
• Familiarity with tenant coordination, contractor management, or property administration processes (preferred)
• Understanding of financial documents such as invoices, bank guarantees, and insurance certificates (preferred)

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's Commercial Real Estate firm

Premium offices

What you can expect from us:

You'll join an entrepreneurial, inclus