Guest Service Agent

3 weeks ago

Gold Coast, Queensland, Australia Quest Apartment Hotels Full time

We're Hiring

Quest Robina is currently seeking passionate and dedicated individuals to join our dynamic team. Whether you're looking for a casual, part-time, or full-time role, we have the perfect opportunity for you.

The Role
As a Guest Services Agent, you'll be responsible for a variety of tasks at the Front Office, ensuring seamless guest experiences from start to finish.

Key duties include:

  • Providing friendly, personalised service to guests upon check-in and check-out

  • Promoting the property and its facilities to maximise accommodation sales

  • Handling reservations and ensuring accurate data entry

  • Assisting both corporate and leisure guests with their needs (e.g., explaining hotel amenities, offering local recommendations)

  • Maintaining smooth operation of the reception desk throughout your shift

The Ideal Candidate
We're looking for someone who is enthusiastic about delivering exceptional customer service and creating memorable experiences for guests.

You'll bring:

  • A passion for customer service and creating positive guest interactions

  • Proven ability to promote and sell accommodation services

  • Strong communication, interpersonal, and time management skills

  • A commitment to high standards of personal presentation

  • A collaborative, team-oriented approach

Previous experience in front office reception, hospitality, tourism, or customer-facing roles (e.g., retail) will be highly regarded but not required.

Applicants must be available for flexible shifts, including weekends and public holidays, and have the right to work in Australia.

The Opportunity
This is a fantastic opportunity to join a supportive and energetic team at Quest Robina, part of the established and successful Quest brand. Enjoy great working conditions, including:

  • Corporate uniform

  • Staff, family, and friends accommodation discounts across Quest properties nationwide

  • Access to a range of learning and development activities and events

Applications
To apply, please email through your Cover Letter and Resume application to Paige Thomas - Front Office Team Leader.

Email - *********@questapartments.com.au

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