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Admin and Support Officer

4 weeks ago

Maroochydore, Queensland, Australia Aussie Shade Sheds Full time
Key Responsibilities:
Customer Liaison:Communicate with customers throughout the purchasing process, ensuring queries and concerns are addressed promptly.Maintain accurate customer records using the Pipedrive CRM system.Invoicing and Purchase Orders:Process invoices and purchase orders using Xero.Ensure documentation is accurate, complete, and up to date.General Administration:Perform a variety of administrative tasks, including record-keeping and correspondence.Organise and maintain the office environment to ensure efficiency and professionalism.Supplier Coordination:Liaise with suppliers to confirm and track material deliveries.Ensure materials arrive on time to meet operational requirements.Human Resources Support:Assist with HR-related tasks, including onboarding new employees and maintaining HR records.Logistics and Deliveries:Coordinate and organise deliveries to meet customer and operational needs.CRM Management:Utilise Pipedrive CRM to ensure all customer data is accurate and up to date.Monitor and manage the customer database to identify gaps or inaccuracies.Reporting:Create detailed reports for finance and sales departments.Provide insights to help streamline processes and improve efficiency.
Skills & Qualifications:
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Xero and Pipedrive CRM (or similar systems).
• Ability to work effectively under pressure and meet deadlines.
• Strong problem-solving and analytical skills.
• Attention to detail and accuracy in all tasks.
• Proficiency in MS Office Suite (Word, Excel, Outlook).Preferred Experience:
• Previous experience in an administrative or support role.
• Familiarity with CRM and accounting software.
• Experience liaising with customers and suppliers.