Program And Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Tideri Jobbörse Full time
About us
The Australian Institute of Company Directors (AICD ) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.
About the team
The Operations and Service Delivery team, comprising seven specialized units, operates nationally to offer over 50 diverse services to a wide range of internal and external stakeholders, including members, clients, vendors, and staff. Our core mission is to deliver exceptional customer experiences that enhance our brand and amplify our impact.
The Program Delivery Team are the primary point of contact for the AICD's portfolio of B2C & B2B courses and initiatives held regionally, nationally and internationally, both face-to-face and virtually.
About the role
As the Program and Operations Coordinator, you will oversee the end-to-end operations delivery of AICD's full range of courses and initiatives, ensuring a smooth and professional experience for all participants. This role is central to the success of our programs, acting as the primary point of contact for all course-related queries and managing everything from logistics to participant communications.
You will coordinate with internal teams, external vendors, and facilitators to ensure a high-quality experience for both virtual and in-person programs. Your ability to manage multiple tasks with precision and collaborate effectively will be key to maintaining the smooth running of each course or event, delivering an exceptional experience for all.
Your remit will be broad and will include:
Act as the primary contact for participants and members, monitoring all communication streams to resolve queries or concerns. Administer the hosting of on-site courses and online sessions for members and participants. Travel locally and regionally as required to support the program schedule and ensure successful course delivery. Collaborate with the Team Lead and team members to implement AICD programs and agreed deliverables. Prepare all education program administration including registration procedures, agendas, briefs, course notes, and welcome emails. Manage logistic needs including coordinating with venues, presenters, catering, set up and set down, and related administrative functions. Manage transfer and cancellation requests as required, in line with agreed Terms and Conditions. Maintain systems with accurate records, related administrative tasks and financial processes. Engage with key internal stakeholders and vendors to ensure timely and quality deliverables. Support the ongoing operational excellence of the Business Centre Member Lounge, when required. About you
You will have strong technical aptitude and previous relevant experience, and you will champion the AICD "One Team" approach and values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:
3 years' experience in a customer-facing role, such as project or event coordination, within a professional environment. Proven experience delivering exceptional quality and customer service standards. Understanding of financial administration including reconciling invoices and reporting. Highly developed interpersonal and stakeholder management skills. Strong organisational and planning skills with the ability to oversee multiple programs concurrently. Excellent presentation and public speaking skills. Technical proficiency with workplace systems and tools including Zoom and Microsoft Office. Solutions focused mindset and ability to escalate complex issues. Ability to work autonomously while also contributing to a collaborative team environment. Food Safety and RSA certification is beneficial. Ability to perform First Aid and Fire Warden duties as required, training is provided. Corporate governance knowledge is an advantage. Your career at the AICD
Our Values
Accountability, Respect, Excellence and Collaboration
There are many benefits of joining the AICD, but the following are examples of what you can expect:
Hybrid/flexible working arrangements. Access to salary sacrificing and salary continuance (income protection) insurance. Personal wellbeing support through AICD's robust employee assistance program for you and your immediate family. A solutions-focused, and collaborative organisation that celebrates a 'One Team' culture. The AICD is committed to developing its people through a capability framework and ongoing professional development plan. We support your career through access to our education platform with a wide range of training courses and webinars, professional coaching, and external education support. An opportunity to contribute to an organisation that is widely respected and considered the 'gold standard' of governance, policy, and leadership. An opportunity to attend highly sought-after events with influential speakers. We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.
We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email .
How To Apply
Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close on 10 March 2025. We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this particular opportunity, please contact Edel Ryan, Talent Acquisition Consultant, via email on .
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