ICT Help Desk 1.4
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Date Posted: October 30, 2026 Position: ICT Help Desk 1.4 Salary: $75,000 - $76,000 per annum plus 12% superannuation Hours: 38 hours Mode: Full-time Location: Level 19, 180 Lonsdale Street, Melbourne VIC 3000 Experience required: Minimum 1 year of relevant ICT support or help desk experience
Technosoft Australia is a growing IT services and digital solutions company specialising in website development, app development, digital strategy, IT support, and business technology solutions for a wide range of clients across Australia. The company provides innovative and reliable technology services with a strong focus on customer satisfaction, technical support, and digital transformation solutions.
We are currently seeking a motivated and skilled ICT Help Desk Officer to join our growing technical support team. This role is ideal for a candidate with strong troubleshooting skills, excellent communication abilities, and a passion for providing high-quality IT support services to clients and internal users.
The successful candidate will be responsible for providing technical assistance and support related to hardware, software, systems, and network issues while ensuring prompt resolution of technical problems.
Key Responsibilities:
Provide first-level technical support to clients and internal staff via phone, email, and remote support tools
Diagnose and resolve hardware, software, system, and network-related issues
Install, configure, and maintain computer systems, software applications, and peripheral devices
Escalate complex technical issues to senior IT staff when required
Maintain accurate records of support requests, troubleshooting activities, and system updates
Assist with user account management, password resets, and access permissions
Support website, application, and system maintenance activities where required
Monitor system performance and identify potential technical issues proactively
Assist in maintaining IT security standards, backups, and software updates
Provide guidance and training to users on basic IT systems and applications
Ensure all support tasks are completed within agreed service timeframes
Collaborate with internal teams to support ongoing technology projects and improvements
Maintain a professional and customer-focused approach when handling support requests
Qualifications:
Tertiary qualification in Information Technology, ICT, Computer Science, or related field
Minimum 1 year of relevant ICT support or help desk experience
Skills and Other Requirements:
Strong troubleshooting and problem-solving skills
Knowledge of Windows operating systems, Microsoft Office, networking, and basic server administration
Excellent verbal and written communication skills
Ability to work independently and within a team environment
Strong time management and organisational skills
Customer service-focused attitude with the ability to work under pressure
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