Hybrid Helpdesk Team Lead

4 days ago

Adelaide, South Australia a&co Recruitment Partners Pty Ltd Full-time
Adelaide-based opportunity to lead a growing IT helpdesk team. You will coach L1 technicians, coordinate tickets, manage escalations and SLAs, and serve as a technical escalation point while shaping service delivery. You will partner with leadership to drive process improvements, recruitment, onboarding, and staff development, while maintaining a strong customer focus and high-quality support in a hybrid work environment.