Hybrid Helpdesk Team Lead
4 days ago
Adelaide, South Australia
a&co Recruitment Partners Pty Ltd
Full-time
$90,000 - $120,000 Contract
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Adelaide-based opportunity to lead a growing IT helpdesk team. You will coach L1 technicians, coordinate tickets, manage escalations and SLAs, and serve as a technical escalation point while shaping service delivery.
You will partner with leadership to drive process improvements, recruitment, onboarding, and staff development, while maintaining a strong customer focus and high-quality support in a hybrid work environment.