Call Centre Manager

2 weeks ago

Canberra, ACT, Australia Easy Authoring Full time

**3 Month contract with potential extension**.**:

- **Attractive Hourly rate $60 /hour + super**:

- **Immediate Start | Canberra**

Easy authoring is looking for a Call Centre Manager for a large Government Project.

**Key Accountabilities**:

- Good interpersonal skills and ability to work well with small and large groups.
- Good written and verbal communication skills, including the ability to prepare briefs, and correspondence, with high attention to detail.
- Good organizational skills and ability to prioritize and manage competing demands.
- Self-management skills including the ability to manage own workload, work as part of a team, solve problems and work under direction.
- Understanding of, and experience with, business-critical systems.
- Experience in problem-solving, with the ability, under guidance, to make sound judgements on sensitive, complex, and competing issues.
- An understanding of Project management, including the establishment of plans, managing and reporting on progress, understanding risk and realizing benefits.
- An understanding of the issues relating to social housing and the complexities and vulnerabilities of the social housing clients.

**Desirable skills**:

- CERT IV Social Housing or equivalent, e.g., social welfare, Community work, Social Science or related discipline.
- Proficiency with Microsoft Office programs

**About Easy Authoring**:
Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aide career progression. We are the authorised suppliers to NSW, ACT, QLD and Federal government as well as multiple corporate organisations to provide contingent labour for various business functions including: ICT, Project Management, Change Management, Learning design along with a broad range of other business focused positions.

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