Motor Assessor

**Motor Assessor**(**Job Number**:2500000S**)**

**Description**

As a member-based organisation, we are committed to providing the best possible service to our members in their time of need. In this role you will be responsible for the assessment of damaged motor vehicles to enable quality safe repairs at competitive prices and timely turnaround to provide an industry leading claims experience for our members.

Our Motor Assessors are deployed across Queensland as a Mobile Workforce, equipped to operate from our Selected Repairer Network, office and from home. We are looking for Assessors to be based in, either Brisbane Metro, Sunshine Coast or Gold Coast.

You will be provided with a fully maintained and fuelled tool of trade vehicle (available for private use as well), RACQ uniform, comprehensive training and required IT equipment to fulfil the role. We also invest in your development and provide you with ongoing external training and ICAR accreditation.

**Your key duties will include**:

- Quantify and assess insurance losses.
- Monitor the quality and timeliness of motor vehicle repairers.
- Deliver exceptional customer service to insurance claimants and third parties.
- Ensure compliance of relevant insurance acts and legislation.
- Establish professional relationships with Service Providers and stakeholders.
- Maintain competitive repair costs in relation to insurance standards.
- Identify and assess risk and report accordingly.

**About you**:
We're looking for passionate and motivated motoring professionals. As an assessor at RACQ, ideally you will have:

- Trade qualification in motor assessing, panel beating, spray painting and/or motor mechanic.
- Current, unrestricted driver licence and excellent driving history (please note if you are successful, you will be asked to provide a five-year traffic history report).
- Experience quoting damaged vehicles.
- Outstanding customer service skills.
- Strong problem solving, negotiation and decision-making skills.
- Effective communication skills (verbal and written).

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**RACQ is a 'Circle Back Initiative' employer - we commit to respond to every applicant.**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113