Contributor Prod

A consultative techno-client engagement role, with an understanding of travel industry and agency workflow. Is able to understand a travel agency's business from the perspective of technical & operational needs, pain points and opportunities to improve their business performance.

Has strong inter-personal skills and works in close partnership with commercial team to build relationship with customer and also advises on economic value of the recommended solutions.

Manages a portfolio of large/ mid-size customers and supports the roll-out of strategic products.

Hybrid work environment is fully supported.

**Role and Responsibilities**
Stay up to date on Sabre tech and broader tech enhancements
- Actively seeks information and learns, to ensure that at any point he/she up to date Sabre's product strategy
- Maintains up to date knowledge and understanding of Sabre's core product platform and ancillary solutions
- Maintains a broad understanding of technology concepts, industry trends and disrupters relevant to our business.

Customer relationship
- Be the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business case
- Maintains close working relationship with customer's key stakeholders
- Seeks and obtains information about Customers' technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, etc
- Proactively introduces Sabre products/solutions to optimize workflow and drive efficiency. Is able to conduct high level product demos as and when needed
- Prepare and conduct regular customer reviews
- Promote awareness and encourage adoption of new released functionalities and related benefit to customers' business
- Review product adoption and opportunities to optimise usage
- Manages customer perception by focusing on the customer success and benefits of adopting Sabre technology

**Job Requirements**:

- EXPERIENCE: Minimum 5 years of travel industry experience. Knowledge of travel agency processes and operational workflow would be added advantage.
- Strong inter-personal skills to support customer engagement from initiation to execution for technical account management.
- Strong analytical skills and negotiation skills
- Organized
- is able to multi-task and prioritize daily workload
- Comfortable working in a matrix organization and virtually distributed team
- Good command on written and verbal communication
- Technical mindset and ability to adapt with change

Important:
Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.